TheWhiskyExchange.com

TheWhiskyExchange.com reviews

Outstanding: 9.6/10
2,308 customers have rated this store since 2007
TheWhiskyExchange.com
  • Address: Unit 7 Space Business Park, Park Royal, London, NW10 7SU, UNITED KINGDOM
  • Tel: 02088389440
  • Online: sales@thewhiskyexchange.com

Ordering Methods

  • Online

Special Features

  • Customer Info is Always Confidential
  • Online Order Tracking System
  • Online Ordering Shopping Cart
  • Secure Ordering/Payment
  • Search on Site
  • You Must Register

Delivery Methods

  • Standard Ground
  • International Regular Air
  • Other UK Express Delivery

Payment Methods

  • American Express
  • Mastercard
  • Visa
  • Other Maestro

TheWhiskyExchange.com ratings

Summary

  • Overall rating
    9.6 /10
  • Would shop here again
    9.6 /10
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Shopping experience

  • Ease of finding what you're looking for
    9.3 /10
  • Product selection
    9.5 /10
  • Clarity of product information
    9.3 /10
  • Product availability
    9.6 /10
  • Prices relative to other online retailers
    8.7 /10
  • Design of site
    9.2 /10
  • Shipping charges
    7.6 /10
  • Variety of shipping options
    8.9 /10
  • Charges stated clearly
    9.3 /10
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After order has been received

  • Order tracking
    9.4 /10
  • On time delivery
    9.4 /10
  • Customer support
    9.3 /10
  • Product met expectations
    9.7 /10
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Customer reviews for TheWhiskyExchange.com

  • 9/10 Review by: Ahmedijaz

    Good interface

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    I don't know how much business you get in North America but you should have customer support available 24hrs to cater for a global customer base. I tried to contact customer service many times but couldn't get to speak to anyone due to timezones. Secondly, you should be very clear about the delivery date at the time of order placement and match that date come what may. Subscribing the customer to one date and delivering by a week's delay really unnerves the customer.

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  • 10/10 Review by: bigsal

    Have found the Whiskey Exchange very helpful and a vast selection of drinks.Most of which are slightly cheaper than most other stores.The website is full of information on brands and offer brands that you cannt get on the high street anymore.Will keep on using The Whiskey Exchange as they are the best online drinks shop i've come accross.

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  • 10/10 Review by: Verified customer

    Incredibly fast shipping!

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  • 10/10 Review by: AJ Badger

    A fairly smooth transaction, and well laid out website.

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  • 10/10 Review by: Seadog

    Always happy with ordering through Whiskey exchange, quick delivery, and always packed well to stop breakage.

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  • 10/10 Review by: Verified customer

    Really like the alphabetical navigation - either it's new or I never noticed it before!

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  • 8/10 Review by: Baz

    please expand wine selection

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  • 10/10 Review by: Haykiz

    Easy to use, great products at great value. Used this site many times and pleased with service every time, always recommending it to friends and family!

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    The only site I will use for buying any limited edition/special spirits/drinks! Great service all round.

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  • 10/10 Review by: Verified customer

    the whiskey exchange gave a large variety of possible gifts

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    Good efficient service with a vast variety of whiskey, excellent!

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  • 10/10 Review by: birge

    very good although the search and refine functions could be better. but great apart from that

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    brilliant will be using again

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  • 10/10 Review by: birge

    very good although the search and refine functions could be better. but great apart from that

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    brilliant will be using again

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  • 10/10 Review by: whiff

    magical specialist company

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  • 10/10 Review by: Retrocrebbon

    Found just the right Wintertide present for my wench, Deadhead Rum, he'll love it, thanks!

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  • 8/10 Review by: MauveFish

    It might be useful to make it clearer to guest purchasers that they are creating an account when they fill in their details, as I didn't feel that this was made clear at the time.

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  • 10/10 Review by: Maish

    Good service with almost everything I want available. Not always the most competitive prices.

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  • 10/10 Review by: Andy

    Easy to negotiate

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  • 8/10 Review by: Verified customer

    I wanted to have my purchases delivered to my work address but after entering the postcode it did not appear on the selection. I was disappointed that I could not enter the address manually

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  • 10/10 Review by: Tony

    The whisky exchange has an abselotly vast choice of whisky and at very competitive price they get a 10 from me!!

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  • 10/10 Review by: jools

    just started using purchased gin for wife. i like whiskey and will buy soon

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  • 10/10 Review by: SandyC

    Nice site, quick to view items and an easy shopping experience. I will recommend.

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  • 9/10 Review by: Jasmine cox

    Bought whiskey before, great delivery and taste. Now made a bigger order and can't wait for it to arrive.

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    A small mistake made on my ordering but easily resolved with a quick call to customer services

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  • 10/10 Review by: alan

    Brilliant As usual - Great Products at great Prices

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  • 10/10 Review by: Massi

    Thank you for carrying the best scotch and delivering to the USA

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    Great new site, much easier to navigate. Your inventory is quite impressive have to get to London to check out the store.

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  • 10/10 Review by: Whiskey maid

    I was very impressed with the choice on offer.

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  • 10/10 Review by: Raschen

    Excellent site, and always a first port of call for Spirit purchases

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  • 10/10 Review by: JDD

    Smooth purchase process.

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  • 9/10 Review by: Verified customer

    Good range, reliable

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  • 9/10 Review by: Ams

    I was looking for a few drinks for an Xmas present tony dad and they were very easy to find on the site - thanks!

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  • 10/10 Review by: Deb

    Nice selection competitive prices

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  • 9/10 Review by: Jude

    Excellent choice of the goods I wanted to buy. Clear costs and delivery charges

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    Excellent product and service

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  • 10/10 Review by: Gregm

    Found what I was looking for very quickly and easy to order, great service

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  • 10/10 Review by: JPMiddleton

    Excellent and joyful experience!

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  • 10/10 Review by: Deb

    I was looking for a specific liquer not available in the U.S. and found it here at a reasonable price. I was purchasing these as gifts and was happy to see that various sizes were available and I didn't have to look any farther.

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    I was very pleased with the product choice I was able to purchase through The WhiskyExchange. Living in the U.S.A., I was very surprised at how quickly the merchandise arrived here. I am planning on using these items as Christmas gifts, so it was really nice to receive them so quickly.

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  • 9/10 Review by: raj

    Variety of products. Competitive prices. Website is good but needs to be more user friendly. Thanks.

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  • 10/10 Review by: LaurenWalsh

    Was fast, brilliant payment options and clear. Definately want to use again. Thank you.

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  • 10/10 Review by: Verified customer

    Tasting notes would be much appreaciated!

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  • 10/10 Review by: Sara

    Excellent service. Used The Whiskey Exchange for the past 3 years and been very pleased with every purchase.

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  • 10/10 Review by: saurus

    quick easy wide selection of alcohol from varied distillers

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  • 10/10 Review by: Leybo

    Un excelente lugar donde comprar whisky. Muchas ofertas. Lastima que no puedan enviar a Argentina.

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  • 10/10 Review by: gt

    highly recommended by a trusted friend

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