TheWhiskyExchange.com

TheWhiskyExchange.com reviews

Outstanding: 9.5/10
2,257 customers have rated this store since 2007
TheWhiskyExchange.com
  • Address: Unit 7 Space Business Park, Park Royal, London, NW10 7SU, UNITED KINGDOM
  • Tel: 02088389440
  • Online: sales@thewhiskyexchange.com

Ordering Methods

  • Online

Special Features

  • Customer Info is Always Confidential
  • Online Order Tracking System
  • Online Ordering Shopping Cart
  • Secure Ordering/Payment
  • Search on Site
  • You Must Register

Delivery Methods

  • Standard Ground
  • International Regular Air
  • Other UK Express Delivery

Payment Methods

  • American Express
  • Mastercard
  • Visa
  • Other Maestro

TheWhiskyExchange.com ratings

Summary

  • Overall rating
    9.5 /10
  • Would shop here again
    9.6 /10
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Shopping experience

  • Ease of finding what you're looking for
    9.3 /10
  • Product selection
    9.6 /10
  • Clarity of product information
    9.4 /10
  • Product availability
    9.6 /10
  • Prices relative to other online retailers
    8.7 /10
  • Design of site
    9.1 /10
  • Shipping charges
    7.6 /10
  • Variety of shipping options
    8.8 /10
  • Charges stated clearly
    9.4 /10
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After order has been received

  • Order tracking
    9.3 /10
  • On time delivery
    9.4 /10
  • Customer support
    9.3 /10
  • Product met expectations
    9.7 /10
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Customer reviews for TheWhiskyExchange.com

  • 10/10 Review by: Penmar

    Glad to see now that a gift card option is available. We always use you to send a gift to my Dad and always have to tell him that it's from us before it arrives. The gift card will say it for us now!

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  • 10/10 Review by: Sebastiaan

    Great variety of whisky for good prices!

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  • 10/10 Review by: Josh

    Keep up the great work gents!

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  • 10/10 Review by: Neilssa

    Great selection of products. Unknown to site until this purchase and will be returning for future products. Thank you

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  • 10/10 Review by: James

    Could not find this scotch anywhere besides by the Whisky exchange!

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  • 10/10 Review by: Verified customer

    great service and quite a nice stock

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  • 9/10 Review by: Verified customer

    I am in NZ and the Whisky Exchange gave me the opportunity to choose and pay for a gift to be delivered to my daughter and son-in-law in the UK, which I really appreciate being able to do, as I live in a rural area.

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  • 10/10 Review by: Lindyloo

    Best price on the web and excellent delivery costs

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  • 10/10 Review by: calann

    it was so easy and quick

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    wow i was amazed at the ease to order what i wanted and the amazing delivery service, my product was delivered before i went to work early morning, you cant beet that

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  • 10/10 Review by: Doug

    Used this often, great site, good choices,messy to use and wonderful service

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  • 10/10 Review by: Verified customer

    Good value with good communication. Second time i have used them and will use again. ++++

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  • 10/10 Review by: MrLes

    The Whisky I purchased was recommended to me, I had a taster and that was it... I guess this will be my staple brand from now on.

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  • 9/10 Review by: Mike_68

    Thanks a lot, good job. Looking forward to buy the next whisky...

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  • 10/10 Review by: Cam

    Brilliant buying experience. Had a great selection of products, and handy information which really helped me make my selection. Would definitely recommend and also shop here again myself.

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  • 10/10 Review by: Dawnyf

    Very happy with the online order process and very happy with my purchase.

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  • 10/10 Review by: simon

    great service plenty of options

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  • 10/10 Review by: Verified customer

    This is the 1st time Ive used an online shop to buy alcohol and so far it has been an enjoyable experience. I am really looking forward to getting my cachaca which I 1st tried on my honeymoon.

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  • 10/10 Review by: Charlotte

    Great range of products and good prices, I will definately use you guys again!

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  • 10/10 Review by: SimSVK

    Brilliant service , delivery charge a bit steep but will over look as products are very good

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  • 1/10 Review by: Margaret

    WILL WAIT AND SEE HOW THE DELIVERY PROCESS WORKS AS THE COMPANY ARE INSISTENT ON THE GOODS BEING SIGNED FOR. THIS MAY PRESENT A PROBLEM AS I AM AWAY FROM HOME DURING THE DAY. MOST OTHER COMPANIES I BUY ON-LINE WITH ARE HAPPY TO LEAVE GOODS IN A DESIGNATED SAFE PLACE AT MY PROPERTY.

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    Parcelforce were the courier service employed by the company to deliver my goods. After tracking the delivery on-line and waiting in to take delivery of same, the goods were delivered to a wrong address. It was fortunate that I was able to identify where it had delivered by the 'signed by' name and I was able to collect the parcel from the address myself. I do not expect goods to this value to be incorrectly delivered especially when P&P has been paid and the value of the goods expensive. I am still awaiting feedback from the company after having spoken to their customer services department.

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  • 10/10 Review by: Missk

    Excellent service,

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    Very straightforward, well packaged and arrived on time - faultless experience

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  • 10/10 Review by: DK1

    Second time I have bought Gin from The Whiskey Exchange. Service was great and price was good as these are not readily available in stores. Thanks, will be back again

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  • 10/10 Review by: cheer's

    I love this site. I use it a lot and may family are always delighted withtheir gifts. When i need that extra special gift, this is where i go first;they never disappoint. Brilliant.

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  • 9/10 Review by: Ron

    Great products at reasonable prices

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  • 10/10 Review by: MAC

    It was recommended to me as a good site to make a special purchase of Irish Whiskey for someone special.

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    Excellent range of products.

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  • 10/10 Review by: JohnnyL

    smooth easy pleasant purchase, and saved money, delighted.

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    A very smooth transaction, and very happy with my purchase, will definately buy again from here.

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  • 9/10 Review by: Florin

    TWA it's OK!

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    I like buy from TWA

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  • 9/10 Review by: Sleepy

    I love the Whisky Exchange!!!

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    Best place to go for booze!

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  • 10/10 Review by: jangomonty

    Best place to by exotic whiskeys, rums, wines and sometimes moonshines :)love this place to bits ... not an alcoholic but i like the varieties this place delivers... only thing i dint like is the ridiculous delivery charges!

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  • 10/10 Review by: PB

    No issues, smooth transaction.

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  • 10/10 Review by: Verified customer

    Brilliant site, great choice of products. Competitively priced and with good , honest feedback

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  • 10/10 Review by: Pali

    Good, straightforward shopping. Couldn't find out what's the price for express delivery, so just ordered standard delivery. Otherwise happy.

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  • 9/10 Review by: Verified customer

    Whenever I am in a quandry with regard to selecting whisky, I know I will get all the information I need at The Whisky Exchange. Check-out is easy and I know delivery will be on time.

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    WhiskyExchange gave me the opportunity to purchase a variety of brands as gifts which made giving a pleasure and the recipients were delighted to try something new.

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  • 9/10 Review by: spooner

    V. good - but some items once available not available

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  • 10/10 Review by: Thor

    Great booze at award winning prices. Oblivion here I come.

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  • 9/10 Review by: Cat

    Great choice and availability of drinks.

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  • 9/10 Review by: BOBNAZ

    Great selection of rare, hard to find drinks.

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  • 9/10 Review by: Shaun

    I am a repeat customer but am only able to afford a bottle occasionally however the odd gift voucher or free delivery would be appreciated.

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    It's a shame you do not run a loyalty scheme as I know I'm not a big customer but I do always order from your company and feel a club card scheme would go along way great service thanks.

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  • 10/10 Review by: Rinky

    Great easy :-)

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  • 9/10 Review by: BethJay

    Great selection and next day delivery rate is very reasonable! Perfect for buying last minute gifts!

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