TheWhiskyExchange.com

TheWhiskyExchange.com reviews

Outstanding: 9.5/10
2,247 customers have rated this store since 2007
TheWhiskyExchange.com
  • Address: Unit 7 Space Business Park, Park Royal, London, NW10 7SU, UNITED KINGDOM
  • Tel: 02088389440
  • Online: sales@thewhiskyexchange.com

Ordering Methods

  • Online

Special Features

  • Customer Info is Always Confidential
  • Online Order Tracking System
  • Online Ordering Shopping Cart
  • Secure Ordering/Payment
  • Search on Site
  • You Must Register

Delivery Methods

  • Standard Ground
  • International Regular Air
  • Other UK Express Delivery

Payment Methods

  • American Express
  • Mastercard
  • Visa
  • Other Maestro

TheWhiskyExchange.com ratings

Summary

  • Overall rating
    9.5 /10
  • Would shop here again
    9.5 /10
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Shopping experience

  • Ease of finding what you're looking for
    9.3 /10
  • Product selection
    9.6 /10
  • Clarity of product information
    9.3 /10
  • Product availability
    9.6 /10
  • Prices relative to other online retailers
    8.7 /10
  • Design of site
    9.1 /10
  • Shipping charges
    7.5 /10
  • Variety of shipping options
    8.8 /10
  • Charges stated clearly
    9.4 /10
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After order has been received

  • Order tracking
    9.3 /10
  • On time delivery
    9.4 /10
  • Customer support
    9.2 /10
  • Product met expectations
    9.7 /10
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Customer reviews for TheWhiskyExchange.com

  • 1/10 Review by: Margaret

    WILL WAIT AND SEE HOW THE DELIVERY PROCESS WORKS AS THE COMPANY ARE INSISTENT ON THE GOODS BEING SIGNED FOR. THIS MAY PRESENT A PROBLEM AS I AM AWAY FROM HOME DURING THE DAY. MOST OTHER COMPANIES I BUY ON-LINE WITH ARE HAPPY TO LEAVE GOODS IN A DESIGNATED SAFE PLACE AT MY PROPERTY.

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    Parcelforce were the courier service employed by the company to deliver my goods. After tracking the delivery on-line and waiting in to take delivery of same, the goods were delivered to a wrong address. It was fortunate that I was able to identify where it had delivered by the 'signed by' name and I was able to collect the parcel from the address myself. I do not expect goods to this value to be incorrectly delivered especially when P&P has been paid and the value of the goods expensive. I am still awaiting feedback from the company after having spoken to their customer services department.

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  • 10/10 Review by: Missk

    Excellent service,

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    Very straightforward, well packaged and arrived on time - faultless experience

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  • 10/10 Review by: DK1

    Second time I have bought Gin from The Whiskey Exchange. Service was great and price was good as these are not readily available in stores. Thanks, will be back again

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  • 10/10 Review by: cheer's

    I love this site. I use it a lot and may family are always delighted withtheir gifts. When i need that extra special gift, this is where i go first;they never disappoint. Brilliant.

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  • 9/10 Review by: Ron

    Great products at reasonable prices

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  • 10/10 Review by: MAC

    It was recommended to me as a good site to make a special purchase of Irish Whiskey for someone special.

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    Excellent range of products.

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  • 10/10 Review by: JohnnyL

    smooth easy pleasant purchase, and saved money, delighted.

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    A very smooth transaction, and very happy with my purchase, will definately buy again from here.

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  • 9/10 Review by: Florin

    TWA it's OK!

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    I like buy from TWA

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  • 9/10 Review by: Sleepy

    I love the Whisky Exchange!!!

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    Best place to go for booze!

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  • 10/10 Review by: jangomonty

    Best place to by exotic whiskeys, rums, wines and sometimes moonshines :)love this place to bits ... not an alcoholic but i like the varieties this place delivers... only thing i dint like is the ridiculous delivery charges!

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  • 10/10 Review by: PB

    No issues, smooth transaction.

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  • 10/10 Review by: Verified customer

    Brilliant site, great choice of products. Competitively priced and with good , honest feedback

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  • 10/10 Review by: Pali

    Good, straightforward shopping. Couldn't find out what's the price for express delivery, so just ordered standard delivery. Otherwise happy.

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  • 9/10 Review by: Verified customer

    Whenever I am in a quandry with regard to selecting whisky, I know I will get all the information I need at The Whisky Exchange. Check-out is easy and I know delivery will be on time.

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    WhiskyExchange gave me the opportunity to purchase a variety of brands as gifts which made giving a pleasure and the recipients were delighted to try something new.

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  • 9/10 Review by: spooner

    V. good - but some items once available not available

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  • 10/10 Review by: Thor

    Great booze at award winning prices. Oblivion here I come.

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  • 9/10 Review by: Cat

    Great choice and availability of drinks.

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  • 9/10 Review by: BOBNAZ

    Great selection of rare, hard to find drinks.

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  • 9/10 Review by: Shaun

    I am a repeat customer but am only able to afford a bottle occasionally however the odd gift voucher or free delivery would be appreciated.

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    It's a shame you do not run a loyalty scheme as I know I'm not a big customer but I do always order from your company and feel a club card scheme would go along way great service thanks.

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  • 10/10 Review by: Rinky

    Great easy :-)

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  • 9/10 Review by: BethJay

    Great selection and next day delivery rate is very reasonable! Perfect for buying last minute gifts!

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  • 10/10 Review by: Filthy Raider

    If you simply drink Jack Daniels because you think it is 'different', you need to go to The Whiskey Exchange and try Buffalo Trace, Bootlegger, Wild Turkey and so many more that the supermarkets and even off licences just do not offer. Quick delivery, and safe and superb products.

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  • 10/10 Review by: Nikki

    This is my 'go to' place when I need to find the perfect present that is also unusual.

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  • 10/10 Review by: john99

    The site is straight forward to access, with the ability to look at all types of drink and plenty of detailed description on each product. Selection is easy and the whole transaction pleasant.

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  • 10/10 Review by: Oliver

    An excellent site that allows me to easily choose from a wide range of single malt Scotches.

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  • 10/10 Review by: momo

    This was one of the easiest sites to navigate that I've used, and the choice was great. I'll definately be a returning customer.

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    Very easy web site to use will definately use again.

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  • 10/10 Review by: JLord

    This site is amazing!!!So many products, not enough money.So good I'd to see if I could be a part of the buisness.Probably spent over 1000 on this site and I'm getting so many friends on it too. It's like Christmas everyday I sign in! Get involved!!!

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  • 10/10 Review by: MazWhiskyGal

    Site is easy to use and stocks a great variety of whiskys!

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  • 10/10 Review by: Daf

    Prices could be more competative but giftcard appears a good deal for 50p

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  • 10/10 Review by: MOH

    Very happy with the process, our friend will be very happy with his gift next week. Thanks

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  • 10/10 Review by: simple

    good

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  • 10/10 Review by: Verified customer

    good product, good service, good price , what more do you want.

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  • 10/10 Review by: chris3360

    Very pleased as decided to compare prices against supermarkets and including postage worked out cheaper

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  • 10/10 Review by: Verified customer

    The site has certainly improved. Delivery seems to be cheaper than what I remember, which is a good thing.

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  • 10/10 Review by: Marko76

    My choise for whisky shopping online. The only one I use and trust completely.

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    Everything was as should have been. Very pleased! Again!

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  • 8/10 Review by: des

    great website if i am ever searching for any special whisky or spirit i know that i will always get it on the whisky exchange. great choice

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  • 10/10 Review by: Verified customer

    A great online buying experience, always order my fathers whiskey on this website and have always been very pleased with the service.

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  • 9/10 Review by: S

    very good job, happy with everything

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  • 10/10 Review by: Aoife.

    I really loved the huge selection of whiskys and the descriptions of them.

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  • 10/10 Review by: Doone

    Website is clear and easy to navigate . I do not drink whiskey but use the reviews to help me choose for my dad . Every product I've purchased has been well received Delivery is quick

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