Outstanding: 9.4/10
2,376 customers have rated this store since 2007
  • Address: Unit 7 Space Business Park, Park Royal, London, NW10 7SU, UNITED KINGDOM
  • Tel: 02088389440
  • Online:

Ordering Methods

  • Online

Special Features

  • Customer Info is Always Confidential
  • Online Order Tracking System
  • Online Ordering Shopping Cart
  • Secure Ordering/Payment
  • Search on Site
  • You Must Register

Delivery Methods

  • Standard Ground
  • International Regular Air
  • Other UK Express Delivery

Payment Methods

  • American Express
  • Mastercard
  • Visa
  • Other Maestro
Customer Certified ratings


  • Overall rating
    9.4 /10
  • Would shop here again
    9.4 /10
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Shopping experience

  • Ease of finding what you're looking for
    9.3 /10
  • Product selection
    9.5 /10
  • Clarity of product information
    9.4 /10
  • Product availability
    9.6 /10
  • Prices relative to other online retailers
    8.7 /10
  • Design of site
    9.3 /10
  • Shipping charges
    7.6 /10
  • Variety of shipping options
    9.0 /10
  • Charges stated clearly
    9.3 /10
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After order has been received

  • Order tracking
    9.3 /10
  • On time delivery
    9.4 /10
  • Customer support
    9.1 /10
  • Product met expectations
    9.6 /10
About Bizrate Ratings

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Customer reviews for

  • 10/10 Review by: AngelD

    My 'go to' place for buying special bottles of Jack Daniel's for my partner. Excellent service, quick delivery. Highly recommended

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  • 10/10 Review by: bigcol

    Excellent service from friendly, helpful people with a wonderful range of very enjoyable products. Prices understandably slightly higher than Tesco and the like but really quite reasonably priced. Excellent communications regarding confirmation of order and dispatch

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    An excellent on line retailer of some rare and interesting whiskies (and ordinary ones too) as well as many other varieties of interesting spirits and liqueurs. Obviously cannot compete with the big supermarkets on price of ordinary whiskies but prices of the rare and interesting ones are fairly reasonable. Excellent delivery service (usually only 2 days without having it use the express service) with very good communications (3 e mails per order, 1 confirming order, 2 confirming that goods are being packed for dispatch that day and 3 confirming dispatch). I would highly recommend this on line retailer to anyone looking for rare or interesting whiskies and other varieties of interesting spirits and liqueurs.

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  • 10/10 Review by: Verified customer

    I found the item I wanted immediately. Very pleased

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  • 10/10 Review by: Trevor

    I think the Whisky Exchange is brill

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  • 10/10 Review by: sm1rny

    Will be ordering again <3

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  • 10/10 Review by: sapphire6

    A pleasure to do business with Whisky Exchange, clear product information, price and various delivery options with identified costs. Parcels come well packaged and items are always well protected. Once registered with Whisky Exchange newsletters keep the client informed at all times of new items or changes in price. Christmas is a special occasion where opportunities exist for real bargains and a competition to suit all tastes. Service is excellent.

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  • 9/10 Review by: Katy

    The website is very clear and the variety is fantastic.

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  • 7/10 Review by: softvark

    Top outfit, yet to disappoint me. True to say they are generally slightly more expensive than the equally excellent Master of Malt but also true that TWE have a more extensive range of rare and discontinued bottlings.

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    TWE - thanks for what you do and how you do it. Sorry I didn't give straight tens but the Black Bottle is simply the new blend (which is average at best) in the old style presentation (as you describe it). However, the inadequacy of the survey questions made such answers unavoidable.

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  • 10/10 Review by: Me. Brown


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  • 10/10 Review by: Keelan Thomas

    Fantastic product and excellent service.

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  • 9/10 Review by: heidi

    enjoy shopping with this company i always find what ime looking for great for birthdays etc

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  • 10/10 Review by: Nik

    Always love the selection on TWE and the prices are always worth it. The shipping is high however the packaging and the fact that it is glass bottles that are sent this is something that you will not want to skrim on!

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  • 10/10 Review by: Jan&Si

    I always buy my whisky from The Whisky Exchange,It is the best site for selection of different brands.They are the best for quality whisky,vodka and champagne and they deliver on time.They have fantasic gifts and specials on which are fantastic.The site is easy to use and I alway's find what I want and more.I have recommended them to family and friends plus most of the British army.I give them 10 out of 10 on everything.

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  • 9/10 Review by: marps

    Excellent website with plenty of good suggestions made when I was looking for gift ideas.

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  • 9/10 Review by: jezza

    excellent site would recommend to all whisky lovers

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    excellent whisky will buy again from the exchange gerry

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  • 10/10 Review by: AmS

    Great site. Looking forward to my order delivery.

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    A great platform to order finest whisky. Comes with good packaging and excellent delivery.

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  • 10/10 Review by: ZoŽ

    Fantasic company. Website is easy to use with plenty of information. Items are always despatched quickly and packaged really well. I've ordered numerous times and I'm never disappointed.

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  • 10/10 Review by: Toni

    It seemed a reliable site to order from and I was pleased to read comments on the (expensive for me!) whisky. I was told Macallans is a very good whisky and as it is for my son's 50th birthday it was important to choose wisely from a reliable company.

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  • 10/10 Review by: Steve

    Hopefully looking towards voucher codes or promotions for existing customers if they spend a certain amount, just to encourage customer loyalty. Not sure if you already do this!

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  • 9/10 Review by: tapan

    i have always had good service from The Whisky Exchange -- even when the local post office caught fire in Netheravon!

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    I have used them before and always had a good service -- even once when a delivery got involved in a village Post office fire!!!!!!!

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