Outstanding: 9.5/10
2,430 customers have rated this store since 2007
  • Address: Unit 7 Space Business Park, Park Royal, London, NW10 7SU, UNITED KINGDOM
  • Tel: 02088389440
  • Online:

Ordering Methods

  • Online

Special Features

  • Customer Info is Always Confidential
  • Online Order Tracking System
  • Online Ordering Shopping Cart
  • Secure Ordering/Payment
  • Search on Site
  • You Must Register

Delivery Methods

  • Standard Ground
  • International Regular Air
  • Other UK Express Delivery

Payment Methods

  • American Express
  • Mastercard
  • Visa
  • Other Maestro
Customer Certified ratings


  • Overall rating
    9.5 /10
  • Would shop here again
    9.5 /10
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Shopping experience

  • Ease of finding what you're looking for
    9.3 /10
  • Product selection
    9.4 /10
  • Clarity of product information
    9.4 /10
  • Product availability
    9.7 /10
  • Prices relative to other online retailers
    8.8 /10
  • Design of site
    9.3 /10
  • Shipping charges
    7.7 /10
  • Variety of shipping options
    9.0 /10
  • Charges stated clearly
    9.4 /10
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After order has been received

  • Order tracking
    9.4 /10
  • On time delivery
    9.5 /10
  • Customer support
    9.2 /10
  • Product met expectations
    9.6 /10
About Bizrate Ratings

Bizrate ratings are collected directly after a shopper has checked out and on the receipt of their goods. Bizrate uses this feedback to publish a comprehensive and reliable store ratings directory. Our simple scale helps shoppers see at a glance the level of service provided by stores, choose between them and provide greater confidence when comparison shopping.

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Customer reviews for

  • 10/10 Review by: marcgreen15

    Just placed my first (probably of many) order with the whisky exchange. Very good Web site, well layed out with lots of choice. Easy to navigate. Will be back soon.

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  • 9/10 Review by: Charles Ore

    Great product range. Missing some Irish whiskeys like the more matured Greenores tho.

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  • 8/10 Review by: akbuje

    I would like more delivery options for Denmark, that is my only complaint. Otherwise it was a very nice shopping experience.

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  • 10/10 Review by: dawn

    excellent choice. made up i got jack daniels white rabbit as thought this could only be purchased in tennesse where we visited in june 2015

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  • 10/10 Review by: slim pig

    the best whisky shop in england

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  • 10/10 Review by: Verified customer

    Have used TheWhiskyExchange previously and always been pleased with the products and the service. It is always my first point of call when ordering whisky/alcohol gifts.

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  • 10/10 Review by: Bobbybear101

    The online ordering process is quick and easy, even using guest checkout, every bottle that I have ordered has been the cheapest I can find, delivery is always on time, with good communication from the whiskey exchange via email, deliveries are packaged extremely well, will definitely use again and again.

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  • 10/10 Review by: boroboy

    excellent choice and good value

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  • 10/10 Review by: Verified customer

    Great site. Prompt service. Broad product range. All good.

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  • 9/10 Review by: Kiri

    They stock a product from the Cayman Islands. Gives me the opportunity to send the rum as a present that I would never be able to get home normally.

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  • 10/10 Review by: Verified customer

    Only complaint is shipping was almost as much as product.

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  • 10/10 Review by: Verified customer

    Love the London shop and the online is great for ease of use. Keep up the good work! Delivery charges were a little more than I had hoped though.

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  • 9/10 Review by: Verified customer

    Excellent selection. Some products I can only get in the US from this retailer.

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  • 10/10 Review by: Gillybean

    Great range of products, including some not available in the shops. Good prices, offers & service.

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  • 10/10 Review by: Del

    I am working my way through the exchange, the choices are excellent, I love highland whisky as my mum is from Mull, i'm just trying the Macduff 20 year old but for a pleasant every day dram I have taken to monkeys shoulder, a very affordable drop, each purchase of a new variety of whisky just increases my desire to go that little bit further, every day is Christmas day with the exchange

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  • 9/10 Review by: Basil

    There's always room for improvement but this was a good experience and one I would happily do again. Good search options, good check out and seem pretty good prices.

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  • 9/10 Review by: mike

    Very surprised at the the speed with which the order was received

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  • 10/10 Review by: Verified customer

    good prices and good drink!

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  • 5/10 Review by: Verified customer

    Great choice and good offers, but for a purchase of 140, especially for a repeat customer, I would have expected free standard shipping.

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  • 10/10 Review by: Verified customer

    Buy my husband's birthday and Xmas gifts every year and the service and delivery has always been excellent

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