Champers Direct.com

Champers Direct.com reviews

Outstanding: 9.4/10
123 customers have rated this store since 2011
Champers Direct.com
  • Address: Unit 8 Hurworth Road , Aycliffe business Park, Newton Ayc, DL5 6UD, UNITED KINGDOM
  • Tel: 01325 313 126
  • Online: info@champersdirect.com

Ordering Methods

  • Online
  • Email

Special Features

  • Customer Info is Always Confidential
  • Online Order Tracking System
  • Online Ordering Shopping Cart
  • Secure Ordering/Payment
  • Search on Site
  • Gift Services

Delivery Methods

  • Standard Next Day Air
  • International Express Air
  • International Regular Air

Payment Methods

  • Mastercard
  • Visa
  • Other PayPal
Customer Certified

Champers Direct.com ratings

Summary

  • Overall rating
    9.4 /10
  • Would shop here again
    9.1 /10
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Shopping experience

  • Ease of finding what you're looking for
    9.1 /10
  • Product selection
    8.8 /10
  • Clarity of product information
    8.7 /10
  • Product availability
    9.4 /10
  • Prices relative to other online retailers
    8.6 /10
  • Design of site
    8.5 /10
  • Shipping charges
    9.0 /10
  • Variety of shipping options
    9.1 /10
  • Charges stated clearly
    9.1 /10
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After order has been received

  • Order tracking
    8.5 /10
  • On time delivery
    9.4 /10
  • Customer support
    8.7 /10
  • Product met expectations
    9.5 /10
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Customer reviews for Champers Direct.com

  • 8/10 Review by: Idlein

    Good prices, simple to use, good service. What more could you want!

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  • 6/10 Review by: Verified customer

    Tried paying with paypal but did not work and then said order was cancelled. Had to redo which was a pain.

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  • 10/10 Review by: Jayneycakes

    Found exactly what I was looking for with next day delivery

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  • 10/10 Review by: Pati

    Thanks - right gift I was looking for

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    They had exactly what I wanted and were able to deliver it when I needed it to be there. Created a special card-- sentiments I wanted to express and even enclosing a photo.

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  • 10/10 Review by: PJ

    Fantastic range of choice.

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    Excellent service.

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  • 10/10 Review by: Daljit

    Great online shopping site - its the first place I'll go to order gifts.

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  • 10/10 Review by: JD

    Great service!

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    My only criticism is that I didn't receive a tracking number.

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  • 9/10 Review by: Verified customer

    Delighted with 1st purchase and very helpful customer service (many thanks, Matthew)

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  • 10/10 Review by: Kirsten

    Fast and easy to use

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  • 10/10 Review by: telj

    Excellent web site and service thank you. we will se you again

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  • 10/10 Review by: Daljit

    Easy and user friendly website, good delviery options

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  • 9/10 Review by: LeeT69

    1st order with Champers, easy to navigate, find what I wanted & pay, lots of choice and seemingly reasonable prices cheers!

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    All aspects of my purchase were excellent. Thanks

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  • 10/10 Review by: Neil

    A great idea! How easy to make someone's day with a gift of quality bubbly without spending the morning trawling through a high street only to get something second best. thank you Champers Direct.

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    Brilliant concept. Cannot fault. Great for gifts without having to do anything. Highly recommend. Thank you

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  • 10/10 Review by: Verified customer

    Website easy to navigate and looked very attractive. Good selection of gifts and good value for money, particularly delivery.

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  • 10/10 Review by: peterh

    Excellent choice of goods, easy process, no issues. What one wishes all online experience was like.

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  • 10/10 Review by: Judy

    Great choice at a good price and easy to order online

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  • 1/10 Review by: cat

    Easy website

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    Order was for my Mother in law , was suppose to be delivered 11th December 2014, still not done

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    Champers Direct.com
    Merchant response:
    Hi, We were hit by the crisis in YODEL after the black Friday and cyber Monday. By the time we know there was an issue with the YODEL network your item was already with them. All the stuff that was with YODEL was getting delivered but there were a few cases of things going missing. We went thought great pains to change delivery provider in the middle of December, as YODEL had let us down. I can only apologies for this, and if you would like to get in contact with us on 01325313126 I can look into this in more detail.
  • 10/10 Review by: Holly

    Have used this service 3 times in the last 3 months and everytime its been brilliant

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  • 10/10 Review by: Nicky

    I spoke to a lovely lady on the phone who advised me and offered more help if needed

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  • 6/10 Review by: Verified customer

    I placed 2 bottles in my basket, went to process the delivery of 1, filled in all the details and then filled in the details for the 2nd bottle. It then brought the same screen up again, i filled in the origindal details and this is all that has been put through on the order. I will now have to go through and order another bottle for the 2nd delivery. Bit of a faff really!

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    Champers Direct.com
    Merchant response:
    I am sorry to hear about the difficulty you had with placing order. We are always available on the phone* and happy to help or take the order over the phone. I have passed this over to our web team to investigate and make improvements where needed. (* Office Hours)