Champers Direct.com

Champers Direct.com reviews

Outstanding: 9.7/10
141 customers have rated this store since 2011
Champers Direct.com
  • Address: Unit 8 Hurworth Road , Aycliffe business Park, Newton Ayc, DL5 6UD, UNITED KINGDOM
  • Tel: 01325 313 126
  • Online: info@champersdirect.com

Ordering Methods

  • Online
  • Email

Special Features

  • Customer Info is Always Confidential
  • Online Order Tracking System
  • Online Ordering Shopping Cart
  • Secure Ordering/Payment
  • Search on Site
  • Gift Services

Delivery Methods

  • Standard Next Day Air
  • International Express Air
  • International Regular Air

Payment Methods

  • Mastercard
  • Visa
  • Other PayPal
Customer Certified

Champers Direct.com ratings

Summary

  • Overall rating
    9.7 /10
  • Would shop here again
    9.5 /10
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Shopping experience

  • Ease of finding what you're looking for
    8.5 /10
  • Product selection
    8.5 /10
  • Clarity of product information
    8.6 /10
  • Product availability
    9.7 /10
  • Prices relative to other online retailers
    8.2 /10
  • Design of site
    8.1 /10
  • Shipping charges
    8.2 /10
  • Variety of shipping options
    8.7 /10
  • Charges stated clearly
    8.7 /10
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After order has been received

  • Order tracking
    8.7 /10
  • On time delivery
    9.7 /10
  • Customer support
    9.5 /10
  • Product met expectations
    9.7 /10
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Customer reviews for Champers Direct.com

  • 9/10 Review by: cazzie

    very easy to use and very explanatory. Tried others but this one was the easiest to do.

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  • 6/10 Review by: Verified customer

    Your credit payment engine failed so I need to start the order again. Also I was charged 6.99 for delivery when I understood delivery was free. To be honest I don't have the time to go through the whole process again so have paid but not impressed.

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    Champers Direct.com
    Merchant response:
    Thank you for your feedback, we have looked into this with the shopper and found there was no delivery charged on the order, if there had of been we would gladly refund this, as UK mainland delivery is free of charge. And we acknowledge the issues with Pay-point, we are currently looking into all options to rectify this issue. Kind Regards Champers Direct Team.
  • 6/10 Review by: Verified customer

    The website seemed unstable and I had to repeat sections of the order, it didn't feel secure

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    Champers Direct.com
    Merchant response:
    Thank you for your valued feedback. We always take on board what our customers say about their time on the site. I have passed the comments over to the tech team so they can look into his for you. It is harder without an order number, so if you would be so kind to call me on 01325 313 126 and I can have a deeper look into the issues you were having. I would also say the full website and transaction processing is 256-bit Secure Sockets Layer encrypted with Go Daddy one of the best providers of on-line encryption. Just check the green URL bar. Thanks Matthew Champersdirect.com
  • 10/10 Review by: mattmm

    Very easy to use site, will come back.

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  • 10/10 Review by: AliB

    This is a brilliant idea and great service.

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  • 10/10 Review by: Bob

    Great

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  • 10/10 Review by: Px3

    Very Good will continue to come back!

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  • 7/10 Review by: Verified customer

    seems OK

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  • 10/10 Review by: Neville

    Seems to work well

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    Excellent at short notice.

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  • 9/10 Review by: Verified customer

    Will use again

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  • 10/10 Review by: Sodos

    The best price for the product I was interested in

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  • 7/10 Review by: Verified customer

    simple process other than unable to go back and edit without the need to restart process all over again

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  • 10/10 Review by: SouthernGirl

    Very informative and clear website. Ordering was easy. Price was very reasonable. Tracking was excellent. Product was delivered on time. It was a gift and everything went extremely well. Would use Champers Direct again and would recommend to others.

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  • 10/10 Review by: Kurt

    Really easy website, can't wait for the delivery.

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  • 10/10 Review by: Grambo

    Very satisfied with my first experience ordering from Champers Direct.

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  • 8/10 Review by: Andy

    Comment reserved. Awaiting safe and timely delivery.

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  • 10/10 Review by: gunner

    First time using this site . found it easy to use but will wait pending delivery of this present to the reciepent before making any further comment

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    Web site was clear and easy to follow my telephone enquiry regarding specific delivery day was answered quickly all in all an excellent level of service

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  • 10/10 Review by: PL2015

    Great online distributor. Huge variety, and amazing customer service!

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  • 10/10 Review by: Verified customer

    Only comment is that checkout (payment) form is a little unclear - perhaps better to have boxes to the right of required info, i.e Expiry ____ rather than boxes underneath

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  • 10/10 Review by: Emma

    Always love using your guy's service.

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