Champers Direct.com

Champers Direct.com reviews

Good: 9/10
106 customers have rated this store since 2011
Champers Direct.com
  • Address: Unit 8 Hurworth Road , Aycliffe business Park, Newton Ayc, DL5 6UD, UNITED KINGDOM
  • Tel: 01325 313 126
  • Online: info@champersdirect.com

Ordering Methods

  • Online
  • Email

Special Features

  • Customer Info is Always Confidential
  • Online Order Tracking System
  • Online Ordering Shopping Cart
  • Secure Ordering/Payment
  • Search on Site
  • Gift Services

Delivery Methods

  • Standard Next Day Air
  • International Express Air
  • International Regular Air

Payment Methods

  • Mastercard
  • Visa
  • Other PayPal

Champers Direct.com ratings

Summary

  • Overall rating
    9.0 /10
  • Would shop here again
    9.1 /10
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Shopping experience

  • Ease of finding what you're looking for
    8.8 /10
  • Product selection
    8.7 /10
  • Clarity of product information
    8.7 /10
  • Product availability
    9.6 /10
  • Prices relative to other online retailers
    8.2 /10
  • Design of site
    8.2 /10
  • Shipping charges
    8.6 /10
  • Variety of shipping options
    8.6 /10
  • Charges stated clearly
    8.9 /10
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After order has been received

  • Order tracking
    9.0 /10
  • On time delivery
    9.4 /10
  • Customer support
    9.2 /10
  • Product met expectations
    9.6 /10
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Customer reviews for Champers Direct.com

  • 10/10 Review by: Claire

    I was 100% satisfied with all aspects of my experience at Champersdirect. The staff were extremely helpful and were able to assist me when I needed to amend some details with ease and wasn't a problem at all. I ordered the product on a Friday afternoon and it arrived the following Monday morning, along with an email to let me know it had been delivered. Very impressed!

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  • 10/10 Review by: harbro

    This is the first time I have used Champers Direct. I am impressed with the website. I also spoke to one of your customer desk people, who answered promptly and was both clear and helpful. Assuming that the delivery takes place as requested, I shall be delighted with your overall service, and I shall not hesitate to use you again, as appropriate, and to recommend you to others.

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    I am impressed with every aspect of your service - product, delivery, helpline were all first class.

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  • 9/10 Review by: Kazer

    Champers was a server friendly site to use & I enjoyed using the site. It was clear & easy to use, the products were of a very good standard, so I would definitely use this website again. Thank you.

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  • 9/10 Review by: Verified customer

    I've used your service quite a lot as part of my job and I've never had any problems with it. I really appreciate the next day delivery as well.

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  • 8/10 Review by: Verified customer

    A very straight forward website, everything clearly stated, especially costs and delivery charges.

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  • 10/10 Review by: Mel

    Website easy to use - setting up an account was easy.As long as the delivery arrives in reasonable time then we will be using you again - monthly!

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  • 10/10 Review by: Verified customer

    As ever, it simply works perfectly. A very satisfied customer. If only all companies worked like this.

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  • 6/10 Review by: Verified customer

    Quite a few steps to make the purchase once product was decided on. also bought a box from Saviour Box and their payment process was one step and very good/clear

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    Champers Direct.com
    Merchant response:
    Thank you for your feedback, We are always looking to improve the site, and the checkout is the most difficult section as it has to deal with shipping products and gifts world wide and make sure we have all the important information to get your item delivered, but we are always refining the checkout pages and i will pass your comments onto the development team.
  • 10/10 Review by: JD

    Great site to use, very user friendly. Very reliable service.

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    Fantastic service. Very user friendly website.

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  • 10/10 Review by: mohun

    nice and easy site to use

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  • 10/10 Review by: Kaz

    Easy site to browse. Found the product quickly and the whole transaction went very smoothly. I would definitely use this site again.

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  • 8/10 Review by: Knowlesy

    I only had one problem the item that was advertised was not the item delivered but with the help oh customer service all was resolved

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  • 10/10 Review by: Woodsie1

    Really good

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  • 10/10 Review by: Verified customer

    I have been living out of the country for 4 years but used them in the past. Glad to see they are still going as the service is perfect and highly recommended.

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  • 10/10 Review by: Matt_Mc

    I liked the choice of products and the ease of the site and the ordering process. Will Use again.

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  • 9/10 Review by: Champagne Charlie

    Great website and choice of products at good prices!

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  • 9/10 Review by: Fiona

    Very friendly staff with information available immediately. Easy to use website and tracking. Prompt delivery. Excellent service.

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  • 8/10 Review by: Verified customer

    First time, good shopping experience

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  • 7/10 Review by: frysy

    A little premature to comment - will know more when my order has been delivered

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  • 8/10 Review by: Muddy

    The pictures should be of a higfher quality when enlarged and include everything that is beingf sent, e.g. the glasses too

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  • 10/10 Review by: Monkey

    Contacted them as just outside cut off time and they were really helpful

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    Excellent service, would certainly recommend to others.

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  • 9/10 Review by: Kate

    Site was easy to use and I feel confident the order will be carried out efficiently

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    Very satisfied with the service, especially being kept informed of delivery progress

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  • 3/10 Review by: Fi

    In the billing address section you do not have the Country Cayman Islands listed, please add this.

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    Champers Direct.com
    Merchant response:
    Hi, I am sorry to hear about the Cayman Islands not being on the list, I will get this added. If there is ever a problem with ordering we are just at the end of a phone to help you.
  • 8/10 Review by: Sioux

    Very easy to use and varied products

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    Easy website to use, good delivery and good tracking system

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  • 10/10 Review by: Jennie

    The website is easyu to use - hope the service is as good!

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  • 8/10 Review by: Verified customer

    I Googled champagne on line and up it came. Did the biz.

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    Excellent idea and one I will use again.

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  • 10/10 Review by: Verified customer

    Great looking site, wide selection of products. I just hope my order turns up as promised as it is a present.

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    Order tracking status never changed, so we didn't know it had been delivered until reception rung to say it was here

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  • 10/10 Review by: Bea

    Very easy transaction, brilliant packaging and delivery options.

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  • 9/10 Review by: Steve

    Easy ordering process Paid slightly more than competitor site because of speed of delivery offered and ease with which delivery of gift to recipient was arranged - with personalized card (which might have incurred additional cost on competitor site)

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    Very pleased with this order for a Methuselah of champagne, which was a gift for my mother's 80th birthday party. I arranged to have it delivered to her and she was both surprised and delighted

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  • 9/10 Review by: Verified customer

    I can't answer the first questions because my order will not be delivered until 21 Feb. When i know it has been successfully delivered I shall know whether I want to use you again or recommend you.

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    I found your payment section a bit confusing because different from others I have used. I was not sure if the recipient address was correct as it came up wrong the first time. I tried to send a message on yuor on-line contact but it was not working. I then left a message by phone as it was late. I phoned a gain the next morning and my messages had not yet been picked up. However, your staff member very quickly looked up my order and found the address was correct.

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  • 9/10 Review by: Dave H

    Good Straight forward website.good products and prices - I like the free next day delivery. If anything - a graphical view of the greeting card would prove what it will look like - just being picky - great service from an on line shop.

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  • 9/10 Review by: Verified customer

    First time user so will see if they deliver !

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  • 10/10 Review by: Petra

    Amazing

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  • 10/10 Review by: SUSIE

    VERY GOOD WEB SITE FOUND WHAT I WAS LOOKING FOR THANK YOU

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  • 9/10 Review by: Hercules1706

    I bought a bottle of champagne for a friend, who had just completed the Dryathon in January, the bottle was delivered on time, and she was very pleased with the gift. So can't fault the experience at all

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  • 9/10 Review by: natbic85

    Good service so far!

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  • 10/10 Review by: Pam

    Excellent service, thank you

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  • 9/10 Review by: wags

    excellent product choice competitively priced & so easy to organise, will definitely be back for more!

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  • 8/10 Review by: Verified customer

    Found what I wanted easily.

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  • 2/10 Review by: Sandra

    We were completely let down by not being informed the product would not be delivered on due date by Champers - and then by the courier they used, not delivering until three days later!

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    Champers Direct.com
    Merchant response:
    Hi, My apologies about this, we have now switched courier, as we are allays trying to give the best to our customers.