Big Dog World

Big Dog World reviews

Outstanding: 9.7/10
472 customers have rated this store since 2010
Big Dog World
  • Address: Unit 1B, Church Lane Estate Plummers Plain, Horsham, West Susse, RH13 6LU, UNITED KINGDOM
  • Tel: 0845 6809 364
  • Online: info@bigdogworld.co.uk

Ordering Methods

  • Online

Special Features

  • Customer Info is Always Confidential
  • Online Order Tracking System
  • Online Ordering Shopping Cart
  • Secure Ordering/Payment
  • Search on Site

Delivery Methods

  • Standard Next Day Air
  • Standard Ground

Payment Methods

  • Mastercard
  • Visa
Customer Certified

Big Dog World ratings

Summary

  • Overall rating
    9.7 /10
  • Would shop here again
    9.6 /10
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Shopping experience

  • Ease of finding what you're looking for
    9.2 /10
  • Product selection
    9.1 /10
  • Clarity of product information
    9.1 /10
  • Product availability
    9.7 /10
  • Prices relative to other online retailers
    8.8 /10
  • Design of site
    8.9 /10
  • Shipping charges
    8.8 /10
  • Variety of shipping options
    9.0 /10
  • Charges stated clearly
    9.3 /10
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After order has been received

  • Order tracking
    9.7 /10
  • On time delivery
    9.7 /10
  • Customer support
    9.5 /10
  • Product met expectations
    9.6 /10
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Customer reviews for Big Dog World

  • 5/10 Review by: Sparrow

    I was very pleased to find the "Pet Loader Dog Steps - Light" in a UK shop but am unfortunately disappointed about the very high price. I also have been waiting for many weeks for Big Dog World to finally have the product I wanted back in stock. I have ordered the Dog Steps today and even though the status says that the steps will only be back in stock within the next 5-8 days, I have already instantly been charged for the order. I really don't like being charged right away when the actual product is not even with Big Dog World yet. You have the money now but I will be without the product for at least another week now. This experience makes it rather unlikely for me to go back an purchase something so expensive again from this shop.

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  • 7/10 Review by: MONTY

    VERY GOOD SERVICE, DISAPPOINTED TO HAVE TO RE-ENTER ALL MY DETAILS, BUT UNDERSTAND PROBLEMS OF CHANGING SYSTEMS

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  • 8/10 Review by: Verified customer

    shame I was not told anywhere when it is likely to be delivered, could be a couple of days, could be a month- I hope not the latter

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  • 9/10 Review by: Verified customer

    Great site, good place to get everything we need!

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  • 10/10 Review by: Verified customer

    It's lovely to find a store dedicated to the challenges of owning a large dog. I can find all my favourite brands here and I know it'll get here safely. I was looking for a tough, front leading harness. I didn't get the front leading part, but I'm happy it'll be tough!

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  • 10/10 Review by: Verified customer

    Looking forward to my dogs enjoying this food and using your shop again ..... Good prices and free delivery is great??

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  • 10/10 Review by: CJC

    Really liked the free local delivery service.

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  • 6/10 Review by: LC

    I was supposed to receive an email when this item came into stock which I didn't, I just decided to check in case it was in stock. Which was lucky. I also sent and enquiry email to your team which I also haven't gotten a reply too. This was all last month. Ive worked in customer service since I left school but I don't think you need to have worked in it to know this is a poor standard. I think it's unfair that delivery costs so much for Scottish highlands. I can understand if it was across waters to the islands but it is not. Let's hope you can make up for it with speedy delivery, even though that's what I expect when I pay for it.

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    Big Dog World
    Merchant response:
    Hi, thanks for your review and your order. We did actually respond to your email on 31 January so sorry if you didn't receive it. In the email, we explained that delivery charges are dictated by the couriers. They charge 17.89+VAT for delivery to your area, so we make a significant loss on delivery, as we charge 9.99+VAT. The reason you haven't received an email regarding stock is that this product isn't actually in stock yet. If you look on the product page, it says "Stock expected in 12-15 days". We are expecting the stock here around 21 Feb, so your order will be despatched then. Best regards, Neil (Big Dog World)
  • 10/10 Review by: Lucy

    Great Company!

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  • 10/10 Review by: Moo

    Absolutely brilliant

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  • 10/10 Review by: Welly

    Good website, easy to find what your looking for and great products.

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  • 9/10 Review by: Verified customer

    Some of the product details need double checking

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  • 8/10 Review by: Kipper

    Site easy and clear to navigate around, simple straight forward check out. Displeased about a further postage charge because of my area considering I spent almost 84. Judgement held on delivery promptness and after sales.

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  • 10/10 Review by: Verified customer

    The product was well described and photographed, would recommend this site to friends.

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  • 10/10 Review by: Lynstar

    Great to find a store for all big dog needs. Have checked it into my favourites.

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    This is the first time I have used Big Dog World and from this experience (buying a memory foam dog bed with spare covers) I wlll certainly use them again. I want to buy some dog coats later in the year and have already earmarked this site on my favourites. Having 2 large dogs (Greyhound crossed Weimaraner) it is very exciting to have found this site with this quality of merchandise.

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  • 10/10 Review by: Tata

    very happy so far

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  • 10/10 Review by: Daisy-May

    Easy to use - good to find 'big dog' beds, toys etc for my Newfoundlands, not always easy.

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    Absolutely delighted - will definately use Big Dog World again - brilliant stuff for my Newfoundlands, not easy to find elsewhere. Thankyou!

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  • 10/10 Review by: jomick

    this was better then going to the dentist

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  • 10/10 Review by: carolines

    Really happy that this site exists, thank you :)

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  • 10/10 Review by: Verified customer

    Excellent price

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