Orvis

Orvis reviews

Good: 8.9/10
20,494 customers have rated this store since 2004
Orvis
  • Address: 178 Conservation Way , Sunderland, Vermont, 05250, UNITED STATES
  • Tel: 0870 066 4188
  • Online: customerservice@orvis.co.uk

Orvis ratings

Summary

  • Overall rating
    8.9 /10
  • Would shop here again
    8.6 /10
Shopping Cart Icon

Shopping experience

  • Ease of finding what you're looking for
    8.8 /10
  • Product selection
    8.8 /10
  • Clarity of product information
    8.9 /10
  • Product availability
    8.9 /10
  • Prices relative to other online retailers
    7.7 /10
  • Design of site
    8.7 /10
  • Shipping charges
    6.8 /10
  • Variety of shipping options
    7.5 /10
  • Charges stated clearly
    9.1 /10
Truck Icon

After order has been received

  • Order tracking
    8.3 /10
  • On time delivery
    8.8 /10
  • Customer support
    9.0 /10
  • Product met expectations
    8.8 /10
About Bizrate Ratings

Bizrate ratings are collected directly after a shopper has checked out and on the receipt of their goods. Bizrate uses this feedback to publish a comprehensive and reliable store ratings directory. Our simple scale helps shoppers see at a glance the level of service provided by stores, choose between them and provide greater confidence when comparison shopping.

Read more about Bizrate Ratings or if you are a merchant, find out about joining our Bizrate Insights program.

Bizrate store ratings and product reviews are submitted by online shoppers; they do not reflect our opinions and we have no responsibility for their content.

Customer reviews for Orvis

  • 10/10 Review by: Rusky

    I like the quality and sizing of Orvis products. Just wish they did longer lengths in trousers in the bigger sizes. I am a size 20 and 5'10" tall so seldom find the length of trousers I need.

    Shopping Cart Icon
  • 10/10 Review by: TerriH

    both me and my husband have bought clothing and household goods from Orvis, online and in the shop. Very happy with products, good quality although the prices could be a bit less. ie, I wanted to buy a pair of slippers from Orvis, the ones I liked were over 70, which at the time was a bit too expensive for me. I then looked online for alternative, and Amazon, had exactly the same ones were being sold via Orvis at 30 less!

    Shopping Cart Icon
  • 10/10 Review by: Frank

    Excellent products and customer service. Pity they charge carriage when other online retailers don't.

    Shopping Cart Icon

    I have purchased many products from Orvis and had great service. Top quality items with outstanding customer service. Keep it up Orvis!!

    Truck Icon
  • 10/10 Review by: djcUK

    Orvis offer high quality and distinctive clothing and home wares (where else can you buy a 5' brown bear?!). i usually use the shops in Pickering, Yorkshire or Ludlow, Shropshire. the staff in both stores are very helpful and friendly and the shops are dog friendly which is a bonus.

    Shopping Cart Icon
  • 9/10 Review by: Bracken

    Very pleased with the Orvis store I visited. Some of the items I would like to have purchased must have been so popular now only available to buy online hence my visit to the website today.

    Shopping Cart Icon
  • 9/10 Review by: waj

    Good quality clothing at a reasonable price. Add to the mix a first class response time via a competent customer care department whom are both fair and equitable - and one can not go far wrong.

    Shopping Cart Icon
  • 10/10 Review by: Verified customer

    Recently I purchased a fly fishing rod from Orvis . I found it to be the most beautiful rod in appearance and design I have ever handled . Unfortunately , Over many years I have always used a 2 section rod , whereas the Orvis rod was made-up of 4 sections so that when it came to my first time of fishing with the rod I could not cast as well as I could with my 2 section rod . With a great deal of reluctance I contacted Orvis`s customer services department and explained the situation and with no quibbling they agreed to accept the rod back with a full refund .

    Shopping Cart Icon
  • 5/10 Review by: Verified customer

    Great product, but it came from the USA - no mention of that at time of purchase - it took 2 weeks! other than the poor delivery time and misleading info at the point of ordering, the experience was otherwise good.

    Truck Icon
  • 8/10 Review by: Mandarava

    Annoying that that the dog beds are not available to see in London.

    Shopping Cart Icon

    Lovely company have been buying from you for years. Now that I do not live in the country any more I wish that the London store could handle all that is on line. ie dog beds, household items etc. The new London shop is surley big enough. I wrote to Orvis about this once but received no reply. When I have bought shirts they are often to big and have to go back, which is a pity.

    Truck Icon
  • 9/10 Review by: Verified customer

    Always offer a great product, and a great service

    Shopping Cart Icon
  • 10/10 Review by: peewhit

    The products are just amazing. Quality is unsurpassed and I had an instant chat with an English speaking representative about a query I had regarding returns. Apparently the guarantee on returns has no time limit which I know of no other company that offers that. Amazing.

    Shopping Cart Icon

    As before - I just love the Orvis brand and always have done. My husband wears it almost exclusively and as he is a large man, the sizes are generous and fit him well. I like the fact the length is better than most other male brands of this type. The quality is awesomely good and the clothes just last forever.....

    Truck Icon
  • 10/10 Review by: oldie

    Good quality

    Shopping Cart Icon
  • 10/10 Review by: esmeralda

    Orvis clothing are some of the best in the world. I have purchased from Orvis for soon 20 years and have never had reason to complain about anything. The website is easy to follow and the sales are a real bonus. The staff are polite, friendly and extremely helpful on the phone. The top I just ordered will surely fulfil my expectations.

    Shopping Cart Icon
  • 9/10 Review by: Verified customer

    Orvis a great company, if a bit costly but great quality, I rarely wear anything else

    Shopping Cart Icon
  • 3/10 Review by: Verified customer

    I ordered a pair of your beautiful scrunch summer trousers,Passport Go2 Travel Trousers, they were shown as available on line in the sale (infact still shown). Briliant for me as I was due to do a work trip to a hot climate. I had an email to say you had received my order then another to say that my order had been delayed. When they did not arrive I rang to find out what had happened. I was told that my order would not arrive till January???????????????? There is a difference between delayed and no communication till I rang to find out what had happened. Especially as they are shown as available on line I would still love my trousers but because of the indifference of the person on the phone I cancelled my order. Please could some one sort

    Truck Icon
  • 10/10 Review by: teacupdoll

    Love the quality and style of Orvis clothes and accessories. They may be more expensive than other stores but the quality wins out in the end.

    Shopping Cart Icon

    Great products - little pricey but worth it for the quality.

    Truck Icon
  • 10/10 Review by: betscats

    great shop!!!

    Shopping Cart Icon
  • 10/10 Review by: TOMO

    good quality, stock levels can be improved

    Shopping Cart Icon
  • 10/10 Review by: Graugh

    Surfing the site on the internet is simple and straight forward. Ordering equally so. The quality of the products is good. I bought a leather jacket some time back. Chances are I'll be in my box before it wears out! Yes, not always cheap, but the quality is good.

    Shopping Cart Icon
  • 6/10 Review by: Nikki J

    Have already been lucky enough to purchase a wraparound memory foam bed from an outlet store at a much reduced price (ex-display)- the best bed I've ever had- good quality, durable and the dogs love it so much they rarely leave it- so look forward to this additional bed despite the extra cost. The website is easy to navigate and I like how the images show all the dogs bed in every colour available so you can get a real feel for them. My lower scores today were due to difficulty with the 10 off when signing up to the newsletter- it didn't come off at the checkout as stated it would. Also, although the shipping charge is very low, I would personally expect it to be free when paying this amount for a product (there was also only one shipping option).

    Shopping Cart Icon

    Extremely pleased with product as already had previous experience of a similar one, luckily bought from an outlet store. However, registered online with Orvis and duly received an acknowledgement email offering 10 off my first order; I followed the link to place my order but never managed to succeed in getting 10 off! I was disappointed at the length of time the bed took to arrive (probably because I was excited!) but it wasn't initially clear that the bed was coming all the way from America? The tracking was useless, gave no relevant information at all

    Truck Icon
  • 10/10 Review by: Verified customer

    Extremely efficient online service and chat box.

    Shopping Cart Icon
  • 10/10 Review by: barb

    Fantastic quality always. Excellent service. Cannot fault this company. Terrific!!

    Shopping Cart Icon

    I was sent completely the wrong item and have no fault with Orvis - Customer Service handled the problem very well indeed BUT the delivery firm used - Interlink - are a joke. They failed to collect the item that had been wrongly sent on 3 separate days and despite being given clear instructions - went to the wrong property twice!! I really think Orvis should consider their use of this inept company. I have to be honest that it would make me think twice about ordering again. I repeat I have no fault with Orvis itself and they handled the problem very fairly.

    Truck Icon
  • 10/10 Review by: sarahc

    Great products great service. Quality of products are great

    Shopping Cart Icon
  • 10/10 Review by: jjscotman

    I'm a regular purchaser of Orvis products and overall I'm delighted with quality and service. The shirts are especially good value - great colours and design and always very well made with top class material. Some days I am dressed almost head to toe in Orvis products !! Offer a better selection of socks and footwear and I will be !!

    Shopping Cart Icon
  • 9/10 Review by: Stefio01

    Obviously I'm only reviewing the order process so far which has been good however, the most important part is yet to come.

    Shopping Cart Icon
  • 10/10 Review by: Abbi

    Great product - it's the 3rd personalised collar I've ordered so all my dogs have the same.

    Truck Icon
  • 9/10 Review by: Verified customer

    WHY DONT YOU GIVE AN OPTION NOT TO PROVIDE INCOME SINCE OF WHAT RELEVANCE IS IT

    Shopping Cart Icon
  • 9/10 Review by: Verified customer

    On the phone the Orvis staff are wonderful and friendly. I still have trouble ordering with the size system

    Truck Icon
  • 10/10 Review by: gardentowers

    website could be improved

    Shopping Cart Icon
  • 7/10 Review by: bbennett59

    We tried lots and lots of dog beds before discovering Orvis, now we have two and I keep finding new products that are better than the alternatives; a better car cover; abetter harness and now a better feeding mat.

    Shopping Cart Icon

    I was informed of a delay in dispatch and given estimated delivery information. I was then informed of dispatch, which was earlier than expected, but by the time I received this information it had been delivered. However, the parcel had incorrect address information (postcode) and the deliverer commented that I was lucky to receive it. Product is excellent as expected.

    Truck Icon
  • 10/10 Review by: SAM TAYLOR

    The quality of goods is well above par, to judge by my experience. I welcome the Men Only catalogue, having waded through many from oter suupliers with ladies wear filling most of the space. I have found myself doing more shopping for clothes on line and your literature and customer service are very good for this, especially asI live in a country town with no quality shops in the vicinity. I would prefer, having said all this, to have less frequent mailings. There are sometimes 2-3 per week.

    Truck Icon
  • 10/10 Review by: tommy

    all items from orvis have been very good quality.

    Shopping Cart Icon

    Orvis regularly send me emails and updated brochures.

    Truck Icon
  • 10/10 Review by: ffeest

    Orvis sell good quality products at a good price. I enjoy receiving the Orvis catalogue by post and also use the Orvis website. Whenever I use the internet to buy, the delivery service is good. Although I buy mainly from the internet, I also greatly enjoy visiting Orvis shops in the UK whenever I am travelling near one, both to view the many items and because of the welcoming service.

    Shopping Cart Icon

    Very satisfied with the product

    Truck Icon
  • 10/10 Review by: Bertolak

    I like the Orvis clothes selections , firstly because the quality is high, secondly because the designs are very individual, thirdly because the items stand up well to a lot of wear and always look good, and finally because I simply can't get what I want elsewhere.

    Shopping Cart Icon

    I like Orvis clothes. I don't buy very often, but then I don't need to - the stuff just wears and wears, and gets more comfortable. Orvis is my one-stop shop for outdoor countrywear.

    Truck Icon
  • 7/10 Review by: clara

    Nice products

    Shopping Cart Icon
  • 10/10 Review by: clematis10

    Orvis clothes are good quality if a little pricey. The styling and material of the women's clothes are often not to my taste but the men's range is excellent.

    Shopping Cart Icon
  • 6/10 Review by: Davide

    the items look great, looking forward to receiving them - we spent over 200, so free delivery would have been nice.

    Shopping Cart Icon
  • 10/10 Review by: Vic

    This is the third purchase of various shirts and very happy with each and every one.

    Shopping Cart Icon
  • 10/10 Review by: woodham

    Attractive clothing, good design, superbly made, very hard wearing. Hitherto, contact has been mainly through your London shop or by telephone and for both I have always been warmly welcomed, excellently well served and find the clothing second to none.

    Shopping Cart Icon

    Orvis are outstanding

    Truck Icon
  • 9/10 Review by: SimonB11

    I've used Orvis products for decades and will continue to do so because the quality is excellent

    Shopping Cart Icon