Orvis

Orvis reviews

Good: 8.8/10
20,432 customers have rated this store since 2004
Orvis
  • Address: 178 Conservation Way , Sunderland, Vermont, 05250, UNITED STATES
  • Tel: 0870 066 4188
  • Online: customerservice@orvis.co.uk

Orvis ratings

Summary

  • Overall rating
    8.8 /10
  • Would shop here again
    8.6 /10
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Shopping experience

  • Ease of finding what you're looking for
    8.7 /10
  • Product selection
    8.5 /10
  • Clarity of product information
    8.7 /10
  • Product availability
    8.9 /10
  • Prices relative to other online retailers
    7.6 /10
  • Design of site
    8.7 /10
  • Shipping charges
    6.8 /10
  • Variety of shipping options
    7.5 /10
  • Charges stated clearly
    8.9 /10
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After order has been received

  • Order tracking
    8.3 /10
  • On time delivery
    8.9 /10
  • Customer support
    8.8 /10
  • Product met expectations
    8.9 /10
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Customer reviews for Orvis

  • 9/10 Review by: Mark J

    Orvis clothing is expensive - but I know it fits me and i have no worries about the quality. The shirts are my staples - I wear Orvic shirts every day I'm at work and occasionally at weekends. Some of the styles are a bit old fashioned - I'm in my 40s and still have pretensions to look stylish, but a lot of Orvis stuff is lackmg in this regard. I wish it was a little cheaper, then I'd never look anywhere else, but as Orvis clothing is so expensive I'm always lookimg for something similar at a lower price and have started to buy from Lands End for example ans occasionally others.

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  • 10/10 Review by: Syd

    Excellent quality products, with huge savings in your sales

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  • 9/10 Review by: kivinprod

    Good service and fast delivery. Orvis could offer free delivery on spending certain amount on products.

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    Very fast delivery, great customer service.Orvis could offer free delivery on purchases over certain amount. eg free delivery over 30.

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  • 10/10 Review by: hoppy

    excellent

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  • 9/10 Review by: n/a

    very pleased with choice and service.

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  • 10/10 Review by: Verified customer

    Orvis clothing products for men are very nice quality and designs that I like but too expensive for everyday purchasing unless there is a sale or I have a discount voucher

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    I like all the products in shop (Stockbridge) and cataloge....but wish they cost less ,,,at price levels I have to buy at sales or whenever important discounts are available....

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  • 9/10 Review by: Janet

    V.good quality and sizing but rather pricey.

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  • 9/10 Review by: Verified customer

    I have mainly purchased fishing products from Orvis so I though I would try out some of your clothing

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  • 9/10 Review by: IAIN

    Always satisified with my purchases from Orvis. Good selection of clothing and very good quality. Delivery is always as stated. My favourite online store.

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  • 9/10 Review by: Ailsa

    Reasonable range of styles, excellent quality. As a professional dress-maker I appreciate well finished garments.

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  • 10/10 Review by: Spey

    Doug from your Customer Service was very helpful and I think it's a great idea to be available online for your customers in the evenings, thank you!It was also a nice surprise to see the special offer 30% off and a free delivery, this is why I finally decided to buy from you.

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  • 10/10 Review by: Verified customer

    Their clothes are good quality. We only tend to buy during sales events as the items we really like are usually quite expensive out of the sales.

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  • 6/10 Review by: Poshshopper

    20% off offer a bit misleading as I thought I would get if off the item I ordered.

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    I did not think the instructions for returning by post were clear and rang for help re this. Also the top was not at all attractive colourwise.

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  • 4/10 Review by: Grace

    The main reason I am unlikely to order again from Orvis was the high price of returning items. I am moving rapidly towards only ordering from companies who offer free returns. I would rather pay a bit more for an item I decide to keep, but I do not want to pay for items that I don't like, through high return postage charges.

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  • 9/10 Review by: Verified customer

    I am impressed with the quality and styles at Orvis. I like the classic cut and wearability. The prices are not cheap but the clothes do merit the outlay. T buy in a sale is a bonus.

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  • 9/10 Review by: Bob

    A delightful and most helpful Company. First class products and service to match.

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    A company with unusually high standards with regard to customer relations and customer satisfaction. They go to great lengths to satisfy and support the requirements of their customers. In my long experience I have never seen their customer concern, bettered.

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  • 10/10 Review by: Tinks

    Orvis is my favourite casual clothing supplier. I regularly use Harrogate store and also buy on line. Product quality is consistently excellent. Service, both in store and on-line, is brilliant. There are regular offers, which are very tempting. Orvis provide regular monthly catalogues that helpfully suggest seasonal clothing.

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    My favourite shop (Harrogate) and on-line supplier. Great products and brilliant service.

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  • 10/10 Review by: Meno

    The service is always exceptionally good. The online chat is very helpful if I have any questions. The quality of items in my experience is outstanding. The value of items in this sale is worth it.

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    I expect high quality service and products from Orvis and they have never let me down.

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  • 9/10 Review by: Jonjo

    usually very good products indeed

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    Overall excellent Would like a little more ease of tracking .....but notl really a problem!

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  • 10/10 Review by: Verified customer

    lOVELY CLOTHES BUT EXPENSIVE SO HAVE TO CHOOSE CAREFULLY

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  • 9/10 Review by: Draadkar007

    Love the live on-line chat - helped me to switch reel from R handed to L.

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  • 9/10 Review by: Morty

    I normally go into the shop @ Burford & see Keith, because he is incredibly welcoming & knowledgeable and shares a great deal of this with myself and my son, who have a better fishing experience as a result. He is a credit to the company. I do think that your products can be premium priced, but appreciate the quality & the service your organisation provides & when purchased in a special offer or sale situation offer good value

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    I am always very impressed by the genuine "Cant do enough for you" attitude of all the Orvis individuals that I have had dealings with

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  • 8/10 Review by: crystal

    Have always been disappointed that not every garment is offered in the small sizes but today saw more choice. Keep it up!

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  • 7/10 Review by: Marti

    I like Orvis clothes. I have bought quite a bit over the years

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    The discrepancy between US sizes and UK sizes is a bit of a problem. Having returned something for that reason, I am still hoping that the replacement will be a good fit. The quality of Orvis products is consistently good and the packaging is excellent. Returning via Colleect+ is a good option for me.

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  • 8/10 Review by: Leo

    Do not like using 0844 Nos. I have a code but was not asked on the order to put it in.

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  • 7/10 Review by: B A

    I eventually managed to sort the order as a real novice techno!

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  • 9/10 Review by: Verified customer

    I have used Orvis from time to time for quite a while. I love their style and design, however they can be expensive in relation to quality, but not always. I really appreciate their customer service which is excellent

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  • 10/10 Review by: Verified customer

    I have bought many items of clothing over the years from the Stockbridge and Bath stores. All items have given me a lot of pleasure to wear, are very well made and seem to 'improve' with wear and age! Although Orvis clothes are expensive their quality and durability merits the initial cost. I will continue to purchase Orvis products whilst the quality of materials and workmanship are maintained.

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  • 10/10 Review by: ptw

    Easy-to-use site; interesting and original clothes; good fabrics and styles

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    easy-to-use website; excellent special reduction offer; delivery as promised. Very satisfied with service and with garments. Would like them in other colours.

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  • 10/10 Review by: Sage

    Excellent but can be expensive, however worth paying for as quality and service are very good.

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  • 10/10 Review by: Caroline

    I buy a lot from Orvis and like the style and mood of the clothes - it looks as if you are trying to change that which would be a great pity.

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    You seem to be changing your "handle" - please don't!

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  • 10/10 Review by: Pedroclark

    Your focus on customer support is a credit to your brand

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  • 10/10 Review by: Pamjam

    I was very pleased with the speed in which my items were delivered. One skirt did not suit so I sent it back. I was pleased to be notified that I will receive a refund.

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  • 10/10 Review by: Verified customer

    Really do need to see a next-day-delivery option in this day and age. And the standard delivery period is rather long.

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  • 10/10 Review by: mikey2

    My overall online experience was good, well designed site was very professional. I wait to see what the quality and fit of the garments purchased are like.

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  • 10/10 Review by: Orvised

    I really love Orvis products and if I had more money I would definately buy more clothing, as they are unique

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  • 10/10 Review by: Jan

    Good quality, reliably delivered, no quibble returns if don't fit or aren't what expected.

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  • 9/10 Review by: Bee

    I find Orvis not quite "english" in some of their styles. However must say usually very good quality. Lots of cotton, cashmere and natural fabrics.Size range really good once you convert from us sizes.Have purchased a few items on line and been pleased with them

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    Have always been happy with on line shopping with Orvis. Also in store found staff helpful.Dissillusioned with major High street stores who have declined over the years, both in quality and style. Now look at Orvis and others first. Orvis sales are great value.

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  • 10/10 Review by: Mart

    Nice company with very good products that git into my lifestyle, the only issue I gave is that they are one of the few companies that still charge for delivery. I understand a lot of product is shipped direct from USA , but they should be competing with UK online delivery prices which often are free

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  • 10/10 Review by: Deedee

    Rather pricey but mostly high quality goods.Telephone staff on line are always very helpful.Very few returns as far as I have been concerned and there has never been a problem with these. Only bugbear is,no prepaid returns address like all other on-line companies I deal with supply!!

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