Orvis

Orvis reviews

Good: 8.9/10
20,502 customers have rated this store since 2004
Orvis
  • Address: 178 Conservation Way , Sunderland, Vermont, 05250, UNITED STATES
  • Tel: 0870 066 4188
  • Online: customerservice@orvis.co.uk

Orvis ratings

Summary

  • Overall rating
    8.9 /10
  • Would shop here again
    8.6 /10
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Shopping experience

  • Ease of finding what you're looking for
    8.8 /10
  • Product selection
    8.8 /10
  • Clarity of product information
    8.9 /10
  • Product availability
    8.8 /10
  • Prices relative to other online retailers
    7.7 /10
  • Design of site
    8.7 /10
  • Shipping charges
    6.9 /10
  • Variety of shipping options
    7.6 /10
  • Charges stated clearly
    9.1 /10
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After order has been received

  • Order tracking
    8.3 /10
  • On time delivery
    8.8 /10
  • Customer support
    8.9 /10
  • Product met expectations
    8.8 /10
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Customer reviews for Orvis

  • 8/10 Review by: Verified customer

    Orvis continue to provide a wide variety of good quality products although some prices seem a little high compared against comparable companies. The customer service is very good and on the odd time that I have raised a concern it has been dealt with efficiently and quickly in a friendly manner.

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  • 9/10 Review by: Malc

    Overall a good shopping experience. I will certainly be back again when looking to purchase future products. Thank you.

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  • 9/10 Review by: Ozzie

    It was avertised that there was no charge for delivery on a gift card but was charged A$9.99 delivery fee on checkout. Had no alternative but to pay.

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  • 9/10 Review by: HB

    Quality is always very good Prices are very fair

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  • 10/10 Review by: kenners

    Always a great shopping on line experience with Orvis . Great products of excellent quality and built to last.

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  • 10/10 Review by: War brick

    I've always found them ethical and with well-designed and high quality clothing.

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  • 6/10 Review by: Eddie Willow

    Exeptional quality every thing i have had from Orvis is very good.I have had problems with sizing i need a size smaller on most items.

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  • 10/10 Review by: Verified customer

    Would like to see more black men's belts and a few more broad women's belts.

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  • 10/10 Review by: Pedroclark

    Great Company , aftersales 2nd to none

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  • 10/10 Review by: Andy

    I would like to see a bigger and better selection of fly fishing equipment. as in guide vest and inflatable and wading vest. I regret to say that your selection of fly line and leaders are dificult to select and not clear in selection of wf. I am a novice and your online information is of little or no help to me, however, the information on the items I have purchased so fgar from you are A+ I would like to see more info for the novice, and there must be a lot of us out there.

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  • 8/10 Review by: Di

    A bit disappointed in choosing a bed and colour and size hitting buy and then being told no longer available. Would have been nice to have known this before spending time reading the reviews and deciding on what bed to buy.

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  • 9/10 Review by: Verified customer

    I enjoy shopping the website and have so far been very pleased with the items purchased apart from one small hiccup of not enough filling in one of the dog beds, but this was quickly rectified by the sending of additional stuffing. The only comment I would make which is extremely frustrating and would quite frankly have put me off shopping with Orvis if a friend had not recommended the item, was the complete and utter confusion over available stock and proposed delivery date of the dog beds. On the day i ordered the item I went through all the colour options to see which item was in stock, as I wanted the item quickly, chose the one that showed in stock, went on to live chat to confirm that the item was available immediately told yes so went ahead and ordered. I received a letter about a week later to say item would not be available until the end of December. As the colour was not my first choice but was chosen because of availability I went on to live chat again to alter the colour requested. About a week later I was informed that the original order had come into the depot and was ready for shipping. I was getting confused, frustrated and more than a little cross with the management of the order, the incorrect stock availability showing on the website etc. It will be interesting to see if this order runs a bit smoother!

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  • 10/10 Review by: Cari

    Quality goods and excellent customer service in store

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  • 10/10 Review by: Petesalmonla

    Orvis in the UK meet the demands of the Flyfisherman in the UK. The UK staff are friendly , helpful and knowledgable in the Stockbridge shop they are the best in the UK OK! Regards Pete Lawson from Suffolk England UK

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  • 10/10 Review by: scarecrow66

    Recently I purchased a fly fishing rod from Orvis . I found it to be the most beautiful rod in appearance and design I have ever handled . Unfortunately , Over many years I have always used a 2 section rod , whereas the Orvis rod was made-up of 4 sections so that when it came to my first time of fishing with the rod I could not cast as well as I could with my 2 section rod . With a great deal of reluctance I contacted Orvis`s customer services department and explained the situation and with no quibbling they agreed to accept the rod back with a full refund .

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    as usual items were delivered without any fuss and the items, as usual , lived up to my expectations Thank you Orvis

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  • 10/10 Review by: FosFergie

    Orvis clothing is of a very high standard,which washes very well and keeps shape. I always find that buying from this site is extremely easy, and charges are extremely fair

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  • 10/10 Review by: Tom

    Great Company with great quality products.

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  • 8/10 Review by: Verified customer

    The original product I wanted was out of stock despite only receiving the catalogue the day before.

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  • 9/10 Review by: MONROSE46

    I have only made two purchases from Orvis including today's purchase. I appreciate the quality of your knitwear but unfortunately due to fact that I do not have a pension it is impossible for me to purchase goods more frequently.

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  • 10/10 Review by: djcUK

    Orvis offer high quality and distinctive clothing and home wares (where else can you buy a 5' brown bear?!). i usually use the shops in Pickering, Yorkshire or Ludlow, Shropshire. the staff in both stores are very helpful and friendly and the shops are dog friendly which is a bonus.

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    Very pleased and will continue to shop at orvis

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  • 10/10 Review by: monkey

    I have been shopping with orvis for a couple of years mainly instore the service is fantastic and the products brilliant

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  • 9/10 Review by: Bracken

    Very pleased with the Orvis store I visited. Some of the items I would like to have purchased must have been so popular now only available to buy online hence my visit to the website today.

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  • 10/10 Review by: Rusky

    I like the quality and sizing of Orvis products. Just wish they did longer lengths in trousers in the bigger sizes. I am a size 20 and 5'10" tall so seldom find the length of trousers I need.

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  • 10/10 Review by: TerriH

    both me and my husband have bought clothing and household goods from Orvis, online and in the shop. Very happy with products, good quality although the prices could be a bit less. ie, I wanted to buy a pair of slippers from Orvis, the ones I liked were over 70, which at the time was a bit too expensive for me. I then looked online for alternative, and Amazon, had exactly the same ones were being sold via Orvis at 30 less!

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  • 10/10 Review by: Frank

    Excellent products and customer service. Pity they charge carriage when other online retailers don't.

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    I have purchased many products from Orvis and had great service. Top quality items with outstanding customer service. Keep it up Orvis!!

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  • 9/10 Review by: waj

    Good quality clothing at a reasonable price. Add to the mix a first class response time via a competent customer care department whom are both fair and equitable - and one can not go far wrong.

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  • 5/10 Review by: Verified customer

    Great product, but it came from the USA - no mention of that at time of purchase - it took 2 weeks! other than the poor delivery time and misleading info at the point of ordering, the experience was otherwise good.

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  • 8/10 Review by: Mandarava

    Annoying that that the dog beds are not available to see in London.

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    Lovely company have been buying from you for years. Now that I do not live in the country any more I wish that the London store could handle all that is on line. ie dog beds, household items etc. The new London shop is surley big enough. I wrote to Orvis about this once but received no reply. When I have bought shirts they are often to big and have to go back, which is a pity.

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  • 9/10 Review by: Verified customer

    Always offer a great product, and a great service

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  • 10/10 Review by: peewhit

    The products are just amazing. Quality is unsurpassed and I had an instant chat with an English speaking representative about a query I had regarding returns. Apparently the guarantee on returns has no time limit which I know of no other company that offers that. Amazing.

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    As before - I just love the Orvis brand and always have done. My husband wears it almost exclusively and as he is a large man, the sizes are generous and fit him well. I like the fact the length is better than most other male brands of this type. The quality is awesomely good and the clothes just last forever.....

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  • 10/10 Review by: oldie

    Good quality

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  • 10/10 Review by: esmeralda

    Orvis clothing are some of the best in the world. I have purchased from Orvis for soon 20 years and have never had reason to complain about anything. The website is easy to follow and the sales are a real bonus. The staff are polite, friendly and extremely helpful on the phone. The top I just ordered will surely fulfil my expectations.

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  • 9/10 Review by: Verified customer

    Orvis a great company, if a bit costly but great quality, I rarely wear anything else

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  • 3/10 Review by: Verified customer

    I ordered a pair of your beautiful scrunch summer trousers,Passport Go2 Travel Trousers, they were shown as available on line in the sale (infact still shown). Briliant for me as I was due to do a work trip to a hot climate. I had an email to say you had received my order then another to say that my order had been delayed. When they did not arrive I rang to find out what had happened. I was told that my order would not arrive till January???????????????? There is a difference between delayed and no communication till I rang to find out what had happened. Especially as they are shown as available on line I would still love my trousers but because of the indifference of the person on the phone I cancelled my order. Please could some one sort

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  • 10/10 Review by: teacupdoll

    Love the quality and style of Orvis clothes and accessories. They may be more expensive than other stores but the quality wins out in the end.

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    Great products - little pricey but worth it for the quality.

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  • 10/10 Review by: betscats

    great shop!!!

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  • 10/10 Review by: TOMO

    good quality, stock levels can be improved

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  • 10/10 Review by: Graugh

    Surfing the site on the internet is simple and straight forward. Ordering equally so. The quality of the products is good. I bought a leather jacket some time back. Chances are I'll be in my box before it wears out! Yes, not always cheap, but the quality is good.

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  • 6/10 Review by: Nikki J

    Have already been lucky enough to purchase a wraparound memory foam bed from an outlet store at a much reduced price (ex-display)- the best bed I've ever had- good quality, durable and the dogs love it so much they rarely leave it- so look forward to this additional bed despite the extra cost. The website is easy to navigate and I like how the images show all the dogs bed in every colour available so you can get a real feel for them. My lower scores today were due to difficulty with the 10 off when signing up to the newsletter- it didn't come off at the checkout as stated it would. Also, although the shipping charge is very low, I would personally expect it to be free when paying this amount for a product (there was also only one shipping option).

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    Extremely pleased with product as already had previous experience of a similar one, luckily bought from an outlet store. However, registered online with Orvis and duly received an acknowledgement email offering 10 off my first order; I followed the link to place my order but never managed to succeed in getting 10 off! I was disappointed at the length of time the bed took to arrive (probably because I was excited!) but it wasn't initially clear that the bed was coming all the way from America? The tracking was useless, gave no relevant information at all

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  • 10/10 Review by: Verified customer

    Extremely efficient online service and chat box.

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