Orvis

Orvis reviews

Good: 8.9/10
20,482 customers have rated this store since 2004
Orvis
  • Address: 178 Conservation Way , Sunderland, Vermont, 05250, UNITED STATES
  • Tel: 0870 066 4188
  • Online: customerservice@orvis.co.uk

Orvis ratings

Summary

  • Overall rating
    8.9 /10
  • Would shop here again
    8.6 /10
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Shopping experience

  • Ease of finding what you're looking for
    8.8 /10
  • Product selection
    8.7 /10
  • Clarity of product information
    8.8 /10
  • Product availability
    8.9 /10
  • Prices relative to other online retailers
    7.6 /10
  • Design of site
    8.6 /10
  • Shipping charges
    6.7 /10
  • Variety of shipping options
    7.4 /10
  • Charges stated clearly
    9.0 /10
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After order has been received

  • Order tracking
    8.4 /10
  • On time delivery
    8.9 /10
  • Customer support
    8.9 /10
  • Product met expectations
    8.8 /10
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Customer reviews for Orvis

  • 10/10 Review by: Verified customer

    Extremely efficient online service and chat box.

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  • 10/10 Review by: barb

    Fantastic quality always. Excellent service. Cannot fault this company. Terrific!!

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    I was sent completely the wrong item and have no fault with Orvis - Customer Service handled the problem very well indeed BUT the delivery firm used - Interlink - are a joke. They failed to collect the item that had been wrongly sent on 3 separate days and despite being given clear instructions - went to the wrong property twice!! I really think Orvis should consider their use of this inept company. I have to be honest that it would make me think twice about ordering again. I repeat I have no fault with Orvis itself and they handled the problem very fairly.

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  • 10/10 Review by: sarahc

    Great products great service. Quality of products are great

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  • 10/10 Review by: teacupdoll

    Love the quality and style of Orvis clothes and accessories. They may be more expensive than other stores but the quality wins out in the end.

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  • 6/10 Review by: Nikki J

    Have already been lucky enough to purchase a wraparound memory foam bed from an outlet store at a much reduced price (ex-display)- the best bed I've ever had- good quality, durable and the dogs love it so much they rarely leave it- so look forward to this additional bed despite the extra cost. The website is easy to navigate and I like how the images show all the dogs bed in every colour available so you can get a real feel for them. My lower scores today were due to difficulty with the 10 off when signing up to the newsletter- it didn't come off at the checkout as stated it would. Also, although the shipping charge is very low, I would personally expect it to be free when paying this amount for a product (there was also only one shipping option).

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    Extremely pleased with product as already had previous experience of a similar one, luckily bought from an outlet store. However, registered online with Orvis and duly received an acknowledgement email offering 10 off my first order; I followed the link to place my order but never managed to succeed in getting 10 off! I was disappointed at the length of time the bed took to arrive (probably because I was excited!) but it wasn't initially clear that the bed was coming all the way from America? The tracking was useless, gave no relevant information at all

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  • 10/10 Review by: jjscotman

    I'm a regular purchaser of Orvis products and overall I'm delighted with quality and service. The shirts are especially good value - great colours and design and always very well made with top class material. Some days I am dressed almost head to toe in Orvis products !! Offer a better selection of socks and footwear and I will be !!

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  • 9/10 Review by: Stefio01

    Obviously I'm only reviewing the order process so far which has been good however, the most important part is yet to come.

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  • 10/10 Review by: Abbi

    Great product - it's the 3rd personalised collar I've ordered so all my dogs have the same.

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  • 9/10 Review by: Verified customer

    WHY DONT YOU GIVE AN OPTION NOT TO PROVIDE INCOME SINCE OF WHAT RELEVANCE IS IT

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  • 9/10 Review by: Verified customer

    On the phone the Orvis staff are wonderful and friendly. I still have trouble ordering with the size system

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  • 10/10 Review by: gardentowers

    website could be improved

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  • 7/10 Review by: bbennett59

    We tried lots and lots of dog beds before discovering Orvis, now we have two and I keep finding new products that are better than the alternatives; a better car cover; abetter harness and now a better feeding mat.

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    I was informed of a delay in dispatch and given estimated delivery information. I was then informed of dispatch, which was earlier than expected, but by the time I received this information it had been delivered. However, the parcel had incorrect address information (postcode) and the deliverer commented that I was lucky to receive it. Product is excellent as expected.

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  • 10/10 Review by: SAM TAYLOR

    The quality of goods is well above par, to judge by my experience. I welcome the Men Only catalogue, having waded through many from oter suupliers with ladies wear filling most of the space. I have found myself doing more shopping for clothes on line and your literature and customer service are very good for this, especially asI live in a country town with no quality shops in the vicinity. I would prefer, having said all this, to have less frequent mailings. There are sometimes 2-3 per week.

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  • 10/10 Review by: tommy

    all items from orvis have been very good quality.

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    Orvis regularly send me emails and updated brochures.

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  • 10/10 Review by: ffeest

    Orvis sell good quality products at a good price. I enjoy receiving the Orvis catalogue by post and also use the Orvis website. Whenever I use the internet to buy, the delivery service is good. Although I buy mainly from the internet, I also greatly enjoy visiting Orvis shops in the UK whenever I am travelling near one, both to view the many items and because of the welcoming service.

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    Very satisfied with the product

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  • 10/10 Review by: Bertolak

    I like the Orvis clothes selections , firstly because the quality is high, secondly because the designs are very individual, thirdly because the items stand up well to a lot of wear and always look good, and finally because I simply can't get what I want elsewhere.

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    I like Orvis clothes. I don't buy very often, but then I don't need to - the stuff just wears and wears, and gets more comfortable. Orvis is my one-stop shop for outdoor countrywear.

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  • 7/10 Review by: clara

    Nice products

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  • 10/10 Review by: clematis10

    Orvis clothes are good quality if a little pricey. The styling and material of the women's clothes are often not to my taste but the men's range is excellent.

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  • 6/10 Review by: Davide

    the items look great, looking forward to receiving them - we spent over 200, so free delivery would have been nice.

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  • 10/10 Review by: Vic

    This is the third purchase of various shirts and very happy with each and every one.

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  • 10/10 Review by: woodham

    Attractive clothing, good design, superbly made, very hard wearing. Hitherto, contact has been mainly through your London shop or by telephone and for both I have always been warmly welcomed, excellently well served and find the clothing second to none.

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    Orvis are outstanding

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  • 9/10 Review by: SimonB11

    I've used Orvis products for decades and will continue to do so because the quality is excellent

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  • 9/10 Review by: susan

    amazing and different - like no other

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  • 9/10 Review by: Archie

    I am a great fan of Orvis pet products. This is the fourth dog bed I have purchased. I was disappointed slightly because I chose a bed that can't be personalised (lounger deep dish). My other dogs have their names on their beds. However, I was impressed by the online chat which meant that I could check this.

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    Orvis dog products are wonderful and of extremely good quality. So far I have three dog beds and one multiple dog bed from them. However, products take a long time to arrive and the tracking information is limited to when the product was shipped. It does not give expected arrival date. I like to order personalised products but it was not possible to order a personalised lounger deep dish dog bed - not sure why ? Also, I want to add another name to my personalised multiple dog bed and have been told that this is not possible for UK customers - why not ? These are just small niggles - I shall definitely order from Orvis in future.

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  • 9/10 Review by: joan

    Orvis are very helpful and there products are worth the cost, would recommend them to my friends. thank you

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  • 10/10 Review by: Chindit

    I have literally dozens of Orvis products in my wardrobe and always receive compliments on them, this last summer's floral cotton blouses in particular. There is no other brand to which I am more loyal and this sale is spectacular. Thank you.

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  • 10/10 Review by: Valvic

    Interesting good quality clothing, not cheap but "you get what you pay for"

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    Very good indeed. I have always been delighted with their products. I just didn't like the style of the the back of this particular jacket.

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  • 9/10 Review by: CB

    I know that everything I order from Orvis will be superbly made, hard wearing and their customer service is on par with Charles Twritt i.e.'Excellent'. Their packaging especially for hats is outstanding.

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  • 10/10 Review by: hotdog

    all goods recieved on time very good supplier

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  • 10/10 Review by: Glamnan

    Brilliant company with excellent products. Very speedy delivery and great customer support if there are any problems. Will keep shopping with them.

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  • 10/10 Review by: Susan

    First class clothing at reasonable prices for the quality provided.

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  • 9/10 Review by: youngatheart74

    As usual, the quality of the clothes is above excellent, delivery good and I always recommend Orvis to all my friends. Thank you!

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  • 7/10 Review by: Verified customer

    Very good quality but sometimes a little expensive when compared against similar products. However the Tent Sale and other short period offers can make a visit to the site worth while.

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    The Orvis service is usually very good but sometimes, and this is one of them, that a product is on extended delivery. I would have thought that if an item is advertised for sale it is available in a reasonably short period of time and not several weeks after the order is placed.

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  • 8/10 Review by: Lilian

    It has been the first time I have ordered safari gear and was a little disappointed in what I sent for in comparison to shooting clothes I have seen in the past

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  • 10/10 Review by: Verified customer

    Love the dog products but find them expensive but good quality. Love some of the dog beds but cannot justify the price for the product.

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  • 9/10 Review by: xxx

    Orvis gives classic quality and stylesuitable for all ages.

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  • 10/10 Review by: rheinfelden

    I am very pleased with the service and quzlity of goods.

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    Very please with the service and items I have recently purchased

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  • 8/10 Review by: Sailorgirl

    Most of the time OK but sometimes sizing is a bit off. Helpful to show UK/USA sizes together against each item of clothing. Irritating to miss buying something when free delivery on offer or when extra eg 25% is deducted.

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  • 10/10 Review by: Verified customer

    No comment to make

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  • 9/10 Review by: Gadfly

    Customer Service first classDelivery goodGarment quality usually goodSizing inconsistent and a bit frustrating

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