Orvis

Orvis reviews

Good: 8.8/10
20,526 customers have rated this store since 2004
Orvis
  • Address: 178 Conservation Way , Sunderland, Vermont, 05250, UNITED STATES
  • Tel: 0870 066 4188
  • Online: customerservice@orvis.co.uk
Customer Certified

Orvis ratings

Summary

  • Overall rating
    8.8 /10
  • Would shop here again
    8.7 /10
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Shopping experience

  • Ease of finding what you're looking for
    8.9 /10
  • Product selection
    8.8 /10
  • Clarity of product information
    8.9 /10
  • Product availability
    8.7 /10
  • Prices relative to other online retailers
    7.6 /10
  • Design of site
    8.7 /10
  • Shipping charges
    7.0 /10
  • Variety of shipping options
    7.6 /10
  • Charges stated clearly
    9.1 /10
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After order has been received

  • Order tracking
    8.2 /10
  • On time delivery
    8.8 /10
  • Customer support
    9.0 /10
  • Product met expectations
    8.8 /10
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Customer reviews for Orvis

  • 10/10 Review by: Verified customer

    Excellent company. I use their catalogue each season.delivery and returns easy and any queries about sizes answered well on the phone.

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  • 8/10 Review by: Verified customer

    Some longer lengths would be more suitable on some women's clothing products

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  • 8/10 Review by: Jan

    I wish the product was available sooner. I have always had Orvis pet beds, the dogs love them, they look great and have survived many a chewy Labrador!!

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  • 10/10 Review by: Dee

    Wonderful customer service and product - I wouldn't buy a dog bed anywhere else. This will be our 4th dog bed from Orvis.

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  • 9/10 Review by: JanO, Scotland

    I have always been happy with items purchased online from Orvis and on the rare occasion I've decided to return an item there has never been a problem. I almost dress entirely in Orvis clothes, shoes, trousers, even underwear, their shirts are my favourite and my attire is regularly completed with an Orvis jacket. I just love Orvis clothes.

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    I'm very satisfied with Orvis and their merchandise the only negative comment is that one item was mis-delivered for some reason. It was in no way the fault of Orvis, the item was clearly and correctly addressed to me. It was the courier driver who was at fault. The order No 01071530103, if they want to follow it up. If the item had not appeared in the next few days then I would have contacted them myself.

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  • 10/10 Review by: johnty-johnny

    KEEP UP THE GOOD WORK!

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  • 9/10 Review by: Elsa's friend

    If you return to the same pages following checking out one particular item, it can be annoying to have to start that section all over again, instead of returning to where you left off.

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  • 9/10 Review by: Sueinholland

    Very happy. When I've had a problem I've rung up and everything has been sorted with no problem.

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  • 10/10 Review by: petally

    I have always found that the items I have purchased from Orvis to be of high quality. On the very few occasions where I have had a problem with a purchase (such as size. colour etc), exchanges/refunds have been very easy. Ordering on line is simple and the staff in our local store (Bakewell, Derbyshire) are always exceeding helpful. Shopping with Orvis, either way, is always a pleasure. And then there is the continuing pleasure of wearing the clothes!

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  • 7/10 Review by: Cottus

    I'm highly satisfied with the Access series 9' 4wt that I ordered as a belated Christmas gift for a friend, but just as disappointed with the unavailabilty of the other rod that I ordered. This was a Superfine Touch 7' 4 wt that was stated as available in the on-line shop system but could not be shipped. This doesn't happen for the first time - maybe Orvis should find a way to keep closer tracking of stocks in their shop system.

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  • 8/10 Review by: Verified customer

    ease of shopping

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  • 9/10 Review by: Lyndhurst

    The questions about delivery times do not accommodate orders shipped ex-USA to UK, since no delivery times are notified and consignments are not despached using a trackable service. This is an observation about the consistency and completeness of gathering customer data, not a complaint.

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  • 10/10 Review by: Verified customer

    It was a rewarding experience shopping with Orvis. I am of the opinion that the underlying traditional character of it's products adds a certain integrity to shopping experience. Thank you.

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  • 9/10 Review by: genmed

    I like Orvis ( I buy a lot more fishing kit than dog bits ) as the quality is always right and extremely good value.

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  • 8/10 Review by: mouse

    An excellent firm withgood qaulity goods and an excellent customer service

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  • 10/10 Review by: Verified customer

    I mainly shop at Orvis for my mother who is 80 and buys all her clothes at Orvis, the prices are really high for her but she loves the quality and service. My purchase this time is for a second standing bear as she bought herself the medium one for her birthday - pricey for me as a Xmas present but worth it as it's what she wants.

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  • 8/10 Review by: HughB

    I have made a number of purchases from Orvis and have never been disappointed with the quality of the product. Items may be a little pricy compared with other retailers but I know that the quality will be good and so I don't mind paying the premium.

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  • 9/10 Review by: Verified customer

    Have used Orvis over many years and have yet to be disappointed with product purchased or service.

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  • 9/10 Review by: Verified customer

    The shirt purchased comes in two fittings, one of which is a Trim Fit which I nearly purchased by mistake. I think it would be better if the shirt details are combined to show both fittings with the option of which one to be selected as part of the purchase process.

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  • 9/10 Review by: Kat

    I was anxious about the size range and phoned before placing the order to ask about returns. i was reassured that Orvis operate a 28 day returns policy even for sale items, so then placed the order. The order arrived within a reasonable time frame.

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