Orvis

Orvis reviews

Good: 8.8/10
20,535 customers have rated this store since 2004
Orvis
  • Address: 178 Conservation Way , Sunderland, Vermont, 05250, UNITED STATES
  • Tel: 0870 066 4188
  • Online: customerservice@orvis.co.uk
Customer Certified

Orvis ratings

Summary

  • Overall rating
    8.8 /10
  • Would shop here again
    8.6 /10
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Shopping experience

  • Ease of finding what you're looking for
    8.9 /10
  • Product selection
    8.8 /10
  • Clarity of product information
    8.8 /10
  • Product availability
    8.7 /10
  • Prices relative to other online retailers
    7.7 /10
  • Design of site
    8.8 /10
  • Shipping charges
    7.0 /10
  • Variety of shipping options
    7.7 /10
  • Charges stated clearly
    9.2 /10
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After order has been received

  • Order tracking
    8.2 /10
  • On time delivery
    8.8 /10
  • Customer support
    8.9 /10
  • Product met expectations
    8.8 /10
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Customer reviews for Orvis

  • 10/10 Review by: Amos

    Good to find an outlet supplying quality merchandise. Harrogate not far from me. Look forward to calling in.

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  • 8/10 Review by: Ginny

    Orvis is only supplier of good quality cotton clothing for women that I have so far found. The quality is evident in most purchases, but occasionally one finds a garment that does not wear well. One cotton garment I purchased, after first wash, became visibly distorted. Would be interested to know what tests garments are subjected to. I still keep buying because I am so pleased with other items.

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  • 9/10 Review by: LauraAS

    Have just spent a LOT of money on a memory foam dog bed so really hope she likes it

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    Original product not available - alternative offered - prompt and polite resolution And Dusty Dog ADORES the memory foam dog bed

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  • 10/10 Review by: Annie

    very satisfied

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  • 10/10 Review by: grandma45

    Always excellent quality.

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  • 10/10 Review by: lucky13tm

    Had to speak with online lady as need to update my address details. This was done very quickly and easily

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  • 10/10 Review by: Verified customer

    Beautiful products for dogs - have been eyeing them up for ages - but the cost is significantly higher than competitors. Treat from my mother in law for her grand dog as he hates his current bed! Not sure I would have been able to justify the cost myself.

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  • 9/10 Review by: ella

    I usually shop at the Orvis Store in Kelso. The staff is extremely helpful, knowledgeable and friendly.

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  • 10/10 Review by: Cathie

    Products that I buy are of high quality although I usually wait for the sale items. I find the sale structure irritating with several options of new to sale, clearance etc, etc, when all I want to know is what and how much! I love the pet products too, again high price but high quality, you get what you pay for. Clothes can be a little old fashioned and more geared to the US market I think, but there is always choice so overall, very happy customer.

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  • 8/10 Review by: caz

    Find service excellent and garments good quality

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  • 9/10 Review by: Verified customer

    At the age of 36 I'm probably a little young for Orvis's target demographic. That is the impression I get from the layout of the catalogue but there are still a fair few items that tempt. I imagine I will continue to be an occasional customer but I can imagine I may shop more here in future years. I was pleased to see Orvis responding to customer demand with the available of slim fit shirts.

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  • 9/10 Review by: Ann c

    I would be happier if you could deliver more quickly. Very slow compared with other companies. Also yesterday you offered 10 reduction if I gave my e-mail address and I keyed it in but could not complete my order until today so it would have helped as I have just ordered goods to the value of 350 and the offer was not there.

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  • 8/10 Review by: rf

    Great customer service but the website is a little clunky. Plus, need more pictures of the clothing (i.e. the back pocket of pants).

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  • 1/10 Review by: Jan

    I have purchase a few things from Orvis over the last few years but shall not do so in the future.The clothes are fairly pricey which is OK as long as the garments are satisfactory.I have now received 2 garments which bear no resemblance to the pictures online or in the book.I did keep the first sweater because although it was not the correct shade it was a good fit and washes well. However enough is enough -I can't trust the garments to resemble the colour in the ads.and have found that,and's End is better for me.

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  • 9/10 Review by: Keith

    Brilliant

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  • 10/10 Review by: isr

    As always ordering is straightforward plus if help needed inline contact very useful

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  • 10/10 Review by: Verified customer

    Excellent company. I use their catalogue each season.delivery and returns easy and any queries about sizes answered well on the phone.

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  • 10/10 Review by: Nikki

    Received my first products and was so impressed by product quality, immediately bought matching front seat covers. Amazed at how good and pragmatic the cover was.

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  • 10/10 Review by: petally

    I have always found that the items I have purchased from Orvis to be of high quality. On the very few occasions where I have had a problem with a purchase (such as size. colour etc), exchanges/refunds have been very easy. Ordering on line is simple and the staff in our local store (Bakewell, Derbyshire) are always exceeding helpful. Shopping with Orvis, either way, is always a pleasure. And then there is the continuing pleasure of wearing the clothes!

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    The service I have received from Orvis, either directly from my local store in Bakewell (Always a pleasure to visit because of the stock as well as the staff), or on line, I have always found the experience excellent. Thank you to all those concerned!

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  • 10/10 Review by: Parry

    Online experience much better than shops. Too claustrophobic and stuffed with items. Catalogue and online allows more contemplation.

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