Whitebox Customer Reviews

Store Ratings* Summary

Overall Rating: Overall Rating: 8.3


Over 2,500 customers have rated this store since 2004
Would Shop Here Again On Time
Delivery
Customer
Support
Products Met Expectations
Would Shop Here Again: 8.3 On Time Delivery: 8.5 Customer Support: 7.8 Product Met Expectations: 8.9
Overall Rating Summary Past
Week
Past
Month
Past 3
Months
Icon: PositivePositive 67% 64% 84%
Icon: NeutralNeutral 12% 6%
Icon: NegativeNegative 33% 24% 10%
*Ratings are for the past 180 days only.

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Customer Certified Ribbon Customer Certified
denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Reviews of Whitebox

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Would Shop Here Again: 1.0  Would Shop Here Again
On Time Delivery: 3.0  On Time Delivery
Customer Support: 1.0  Customer Support
Products Met Expectations: 1.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jul 17, 2008
tried to phone - no response emailed three times - no response Item was deliverd damaged ,so not signed for and returned immediately STILL WAITING FOR A REFUND

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Would Shop Here Again: 1.0  Would Shop Here Again
On Time Delivery: 1.0  On Time Delivery
Customer Support: 1.0  Customer Support
Products Met Expectations: 1.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jul 15, 2008
I am very disappointed with all aspects of the service

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Would Shop Here Again: 5.0  Would Shop Here Again
On Time Delivery: 7.0  On Time Delivery
Customer Support: 4.0  Customer Support
Products Met Expectations: 7.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jul 11, 2008
Product purchased was a tumble drier. Following unpacking I noticed a small deformation of a side panel. Because it was at the back and towards the bottom, it is not very visible and I chose not to go through the hassle of a return. However, it indicates that there was some lapse of care between Hoover, Whitebox or your delivery company. Worth keeping an eye on for your future customers. Main disappointment was your telephone order line. It is good that you show the intent of offering a human being on a phone to check order progress. However, this is undermined by the line frequently being overloaded with a requirement to leave a voicemail. People phoning up want a prompt answer and someone there... (more)

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 8.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jul 10, 2008
completely satisfied with whitebox however a note on delivery that Hotpoint refuse to deliver this particular fridge into the house as it is 70 cm wide so would be a good idea to make a note of this on the description of the fridge it had to be left in the garage or they would take it back to the depot. (more)

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Would Shop Here Again: 0  Would Shop Here Again
On Time Delivery: 0  On Time Delivery
Customer Support: 1.0  Customer Support
Products Met Expectations: 0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jul 10, 2008
Whitebox were unable to supply the product requested and suggested some more expensive alternatives. I was able to obtain the requested product from an alternative retailer and I am still awaiting a reply from Whitebox to my e mail requesting confirmation that the order be cancelled. (more)

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Would Shop Here Again: 0  Would Shop Here Again
On Time Delivery: 0  On Time Delivery
Customer Support: 1.0  Customer Support
Products Met Expectations: 0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jul 08, 2008
This company has appalling customer service - They never answer the phone or respond to voicemails; they do not contact you as advised when ordering. Suggested delivery date when ordering was 3rd July - on the 5th after having no contact from them at all I cancelled my order. (more)

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jul 04, 2008
There was a supply problem with Hotpoint, but Whitebox sorted it out and washing machine arrived on the day it was promised

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jul 02, 2008
I can't fault Whitebox.The delivery driver was only 5 min out on his estimated delivery time.

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 7.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jun 30, 2008
Overall Whitebox was great. Got the item I ordered for a very good proce and minimum fuss. However had confusing and conflicting phone calls from Whitebox re delivery date. This was resolved when the excellent delivery company phoned me with a specific time which they met exactly. S I think it's Whitebox 7/10 - delivery company 10/10 !! (more)

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Jun 29, 2008
Was disappointed with the fridge no instructions in english after 3 phonecall about 40 minutes was told to log onto a web site and down load but my new fridge is indeset and given hotpoint web site rang again and someone sent me a copy of right one by email with the promise they would post copy of proper one still waiting!!! no one bothered to say sorry till I pointed it out to the guy who posted via email a copy and still expected to ring again to register. No problem with White box (more)

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