Tumi Store Reviews

Store Ratings* Summary

Overall Rating: Overall rating: 9.1

Tumi
BizRate Certified Ribbon Customer Certified
Over 10,000 customers have rated this store since 2002

Would Shop Here Again On Time
Delivery		 Customer
Support		 Products Met Expectations
Would Shop Here Again: 9.1
On Time Delivery: 9.3
Customer Support: 9
Products Met Expectations: 9.1
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*Ratings are for the past 180 days only.

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Reviews of Tumi

Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 9 Customer Support
Products Met Expectations 10 Products Met Expectations
Online Shopper
2009-10-29
It was a gift for my wife and she loves it. Tumi is a bit expensive but generally worth the cost.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
Online Shopper
2009-10-27
Good service.
Would Shop Here Again 8 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 0 Products Met Expectations
Online Shopper
2009-10-25
great service
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Online Shopper
2009-10-17
Great product and super backup service
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 6 Products Met Expectations
Online Shopper
2009-10-12
The shoulder strap that I received did not match the picture or description shown on the website. While I will keep the strap, had it displayed and described it correctly, I would have ordered a different strap.
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 7 Customer Support
Products Met Expectations 9 Products Met Expectations
Online Shopper
2009-10-06
The first agent I ask about a missing zipper pull sent me one. On having difficulty installing the pull, I called back and was informed that the zipper in question was not suppose to have a pull.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 8 Products Met Expectations
Online Shopper
2009-10-02
Straight forward online ordering process and delivered promptly
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Online Shopper
2009-09-20
I was very happy with the Tumi product. However, I did not like being referred to a site to obtain my credit card number for the purpose of subscribing to and renewing magazine subscriptions.
Would Shop Here Again 0 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 0 Products Met Expectations
Online Shopper
2009-09-15
I ordered this gift on 8/26/09 from Tumi,and as of this date 9/14 the item has not been received. I had hoped that it would be there for a Birthday gift by 9/15/09 to a Massachusetts address.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 9 Customer Support
Products Met Expectations 10 Products Met Expectations
Online Shopper
2009-09-12
I have been looking for smaller, more practical bags made of leather in bright, Tumi colors. I want a well-made small purse for work and travel with useful compartments, strong, long-lasting zippers. Lately, they are bigger, floppy, bags I would...
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