Backcountry.com Store Reviews

Store Ratings* Summary

Overall Rating: Overall rating: 9.2

Backcountry.com
BizRate Certified Ribbon Customer Certified
Over 100,000 customers have rated this store since 2000

Would Shop Here Again On Time
Delivery		 Customer
Support		 Products Met Expectations
Would Shop Here Again: 9.2
On Time Delivery: 9.3
Customer Support: 9.1
Products Met Expectations: 9
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*Ratings are for the past 180 days only.

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Customer Certified Ribbon Customer Certified
denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.co.uk directly at the point-of-sale check-out.

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Reviews of Backcountry.com

Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
Online Shopper
2009-11-06
I really don't like being hassled to answer these silly surveys. I have answered them several times and always say the same things. That is my only complaint. The only reason I answer the survey is because I really like your company.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 0 Products Met Expectations
Online Shopper
2009-11-06
Great product, quick shipment.
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 9 Customer Support
Products Met Expectations 9 Products Met Expectations
Online Shopper
2009-11-06
My order delivery was delayed by an October snow storm that shut down I-80 while stranding 30,000 trucks, not by Backcountry.com. I was promptly notified of the situation. Great job!
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
Online Shopper
2009-11-06
Shipping charges should be listed above or before check out to avoid shipping charges being added-should default to free shipping.
Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 9 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
Online Shopper
2009-11-06
I was particularly impressed with the Free Shipping. All other vendors I checked were going to charge shipping.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Online Shopper
2009-11-05
Used this company and every time it is an easy and pleasant experience. They are a great company to deal with.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Online Shopper
2009-11-05
As always the shopping experience was top notch due to great customer service, great selection and the best brands on the planet!
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 10 Products Met Expectations
Online Shopper
2009-11-05
Couldn't access online to track delivery/arrival at PO Box of package.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Online Shopper
2009-11-05
Backcountry always carry what I'm looking for, they have the lowest prices and a fabulous community of customers that take the time to post product reviews. I visit a few sites before purchasing items, but always wind up buying from Backcountry.
Would Shop Here Again 5 Would Shop Here Again
On Time Delivery 8 On Time Delivery
Customer Support 1 Customer Support
Products Met Expectations 1 Products Met Expectations
Online Shopper
2009-11-05
Backcountry confirmed they had the tall size Confirmation of shipment did not say it was a tall The item that arrived was not a tall Backcountry indicated they had no tall sizes
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