ibm.com Store Reviews

Store Ratings* Summary

Overall Rating:

ibm.com

Would Shop Here Again On Time
Delivery		 Customer
Support		 Products Met Expectations
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*Ratings are for the past 180 days only.

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Reviews of ibm.com

Would Shop Here Again 7 Would Shop Here Again
On Time Delivery 5 On Time Delivery
Customer Support 2 Customer Support
Products Met Expectations 5 Products Met Expectations
Online Shopper
2009-11-05
my comment takes more than 255 characters
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 2 On Time Delivery
Customer Support 9 Customer Support
Products Met Expectations 10 Products Met Expectations
Online Shopper
2009-10-01
After Placing Order I received a speedy acknowledgement e-mail but no way to track progress. Perhaps in US the shipping is so quick there is no need but this order took from the 16th Sept until the 27th Sept for the next communication. This is too...
Would Shop Here Again 3 Would Shop Here Again
On Time Delivery 2 On Time Delivery
Customer Support 4 Customer Support
Products Met Expectations 10 Products Met Expectations
Online Shopper
2009-08-17
Finding FRU numbers very difficult. No way of tracking shipment - took too long and shipped in two shipments.
Would Shop Here Again 10 Would Shop Here Again
On Time Delivery 10 On Time Delivery
Customer Support 10 Customer Support
Products Met Expectations 10 Products Met Expectations
Online Shopper
2009-01-05
Whole process for warranty replacement parts is excellent. Online facility is efficient and supports rapid response for critical systems.
Would Shop Here Again 1 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 2 Customer Support
Products Met Expectations 8 Products Met Expectations
Online Shopper
2008-09-06
The product took far too long to arrive and I was not kept informed about the delay or the reason for the delay, also initially it took a great deal of time and effort to get on to the correct people and at one stage they ware almost abusive -...
Would Shop Here Again 9 Would Shop Here Again
On Time Delivery 2 On Time Delivery
Customer Support 0 Customer Support
Products Met Expectations 9 Products Met Expectations
Online Shopper
2008-08-13
Checked IBM website but no info on order status. Would have been nice to see backorder, sent, or other status. Recieved a phone call about order on Monday 11th August 2008; courier company said that they tried to deliver on 3rd August (a Sunday!!)...
Would Shop Here Again 4 Would Shop Here Again
On Time Delivery 1 On Time Delivery
Customer Support 1 Customer Support
Products Met Expectations 0 Products Met Expectations
Online Shopper
2008-05-28
An order was placed on the 5 May, i have received 2 emails asking for confirmation of delivery. To date the product still has not arrived and i am unable to find a contact number to ring IBM for information. Order info no: ca74599607