PC World Business Customer Reviews

Ordered everything through website (rather than confirming by phone). Feel that information on website regarding stock, delivery etc very misleading. Also, when contacting PCWB by phone to chase, they claimed that order wasn't on system even though I had confimation email & reference number and could see it on-line myself. When discussing with customer service reps felt that they were just responding in a patronising way and did not really address my concerns or resolve the issues. In fact it seems that some of the things they told me were "not entirely accurate". Maybe in future I will pay a little more to get better service from our local IT provider. (more)

Easy to use website, efficient accurate information and speedy delivery, what else can you say!

Product (printer) was used. I was expecting a new product not a second-hand one.

I didnt realise when buying a claerance item, i could not register the software as its allready been done by previous owner, thus i seem to have bought a second hand item !

PC World business department are really good and I have never had a bad experience.

Difficulty with courier. I received a damaged parcel, which I refused. The courier came back the following day, send by his supervisor telling me that the sender, PCWB, told them to redeliver the parcel. Not true as PCWB already send me email they would send out a replacement. I have been contacted by the couriers in person and by phone several times to accept the damaged parcel. I am awaiting the replacement. (more)

Great Product Terrible delivery service