PC World Business Customer Reviews

Store Ratings* Summary

Overall Rating: Overall Rating: 7.7


Over 10,000 customers have rated this store since 2005
Would Shop Here Again On Time
Delivery
Customer
Support
Products Met Expectations
Would Shop Here Again: 8.0 On Time Delivery: 7.9 Customer Support: 6.8 Product Met Expectations: 8.5
Overall Rating Summary Past
Week
Past
Month
Past 3
Months
Icon: PositivePositive 85% 81% 78%
Icon: NeutralNeutral 3% 5%
Icon: NegativeNegative 15% 16% 17%
*Ratings are for the past 180 days only.

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denotes stores that provide satisfactory service and are proactively committed to monitoring their customer's satisfaction by allowing every customer to provide feedback to BizRate.com directly at the point-of-sale check-out.

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Reviews of PC World Business

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Would Shop Here Again: 5.0  Would Shop Here Again
On Time Delivery: 3.0  On Time Delivery
Customer Support: 3.0  Customer Support
Products Met Expectations: 8.0  Products Met Expectations
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1 out of 1 people found this review helpful. Online Shopper
May 12, 2008
Ordered everything through website (rather than confirming by phone). Feel that information on website regarding stock, delivery etc very misleading. Also, when contacting PCWB by phone to chase, they claimed that order wasn't on system even though I had confimation email & reference number and could see it on-line myself. When discussing with customer service reps felt that they were just responding in a patronising way and did not really address my concerns or resolve the issues. In fact it seems that some of the things they told me were "not entirely accurate". Maybe in future I will pay a little more to get better service from our local IT provider. (more)

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 10.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
May 03, 2008
Easy to use website, efficient accurate information and speedy delivery, what else can you say!

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Would Shop Here Again: 3.0  Would Shop Here Again
On Time Delivery: 9.0  On Time Delivery
Customer Support: 2.0  Customer Support
Products Met Expectations: 1.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Apr 30, 2008
Product (printer) was used. I was expecting a new product not a second-hand one.

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Would Shop Here Again: 8.0  Would Shop Here Again
On Time Delivery: 9.0  On Time Delivery
Customer Support: 0  Customer Support
Products Met Expectations: 1.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Apr 29, 2008
I didnt realise when buying a claerance item, i could not register the software as its allready been done by previous owner, thus i seem to have bought a second hand item !

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Would Shop Here Again: 10.0  Would Shop Here Again
On Time Delivery: 1.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Apr 29, 2008
PC World business department are really good and I have never had a bad experience.

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Would Shop Here Again: 7.0  Would Shop Here Again
On Time Delivery: 3.0  On Time Delivery
Customer Support: 6.0  Customer Support
Products Met Expectations: 7.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Apr 28, 2008
Difficulty with courier. I received a damaged parcel, which I refused. The courier came back the following day, send by his supervisor telling me that the sender, PCWB, told them to redeliver the parcel. Not true as PCWB already send me email they would send out a replacement. I have been contacted by the couriers in person and by phone several times to accept the damaged parcel. I am awaiting the replacement. (more)

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Would Shop Here Again: 5.0  Would Shop Here Again
On Time Delivery: 1.0  On Time Delivery
Customer Support: 10.0  Customer Support
Products Met Expectations: 10.0  Products Met Expectations
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0 out of 0 people found this review helpful. Online Shopper
Apr 27, 2008
Great Product Terrible delivery service

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